JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

Lead and manage all IFM operations within the assigned area, ensuring the delivery of integrated facilities management services that align with JLL and GREF goals, objectives, and Leadership Principles.Foster a collaborative and empowering culture, inspiring your team members to achieve their full potential and contribute to the collective success of the organization.Drive innovation in service delivery, leveraging technology and best practices to enhance operational efficiency and exceed client expectations.Develop and maintain strong relationships with clients, acting as their trusted advisor and continuously seeking opportunities to add value to their business.Monitor and manage financial performance, ensuring the achievement of established financial targets and driving cost savings initiatives.Champion a culture of safety and compliance, implementing and monitoring rigorous health and safety standards to mitigate risk and ensure a safe working environment for all.Proactively identify opportunities for growth and expansion within the assigned area, collaborating with business development teams to drive new business opportunities.

Every day is different and in all the following activities we’ll encourage you to show your ingenuity.

Team Management

Succession PlanningPersonal Development PlansPerformance Management

Client/Stakeholder Management

Serves as primary contact for JLL for buildings within their portfolio with regards to service delivery and escalation point.Accountable for the local service delivery to meet the contractual obligations of JLL for GREF.Manage relationships with GREF clients to address operational challenges head on.Develop and maintain a detailed understanding of GREF’s business and key factors influencing their requirement for our services.

Financial Management

Assist the IFM Regional Lead and Finance Director with the development of budgets and forecasts in accordance with the financial timetable.Be a key player for achievement of the agreed financial targets and KPI metrics.Develop an understanding of the services provided by JLL. Identify opportunities to cross-sell services and make recommendations for growth.

Contract Management

Ensure services are delivered in adherence to the contract.Deliver services in line with key performance indicators and service level agreements.Develop and drive the relationship with key vendors gaining knowledge and implementation of best practices.Identify and escalate all service delivery issues or changes to the IFM Regional Lead, Procurement Manager, Finance Director, and Account Director as appropriate.

Operational Management

Manage and ensure customer obsession and the quality of delivery for GREF.Implement, direct, and deliver all Area specific initiatives and programsEnsure reporting, standard operating procedures, systems, and HR practices are followed and align with the regional consistent approach.Use and promote technology systems to support service delivery and monitor the team performance.Follow required emergency prevention and operational controls.Any and all other duties and tasks assigned.

Sounds like you? To apply you need to be:

An experienced professional with …

Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis.  MBA a plus.8+ years of experience in facilities management, with a focus on integrated facilities management.Proven track record of successfully leading teams and managing IFM operations.Managed teams and facilities across multiple and remote locations.Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, stakeholders, and team members.Experience in translating client needs and balancing the interests of the client with those of JLL.Strong business acumen and financial management capabilities.Demonstrated experience in driving operational efficiency and implementing innovative solutions.Sound knowledge of health and safety regulations and compliance.Familiarity with technology solutions and tools for operations optimization.Ability to travel within the assigned area as necessary.

Estimated total compensation range for this position is:

129,500.00 – 187,800.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable.  The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Arlington, VA, Austin, TX, Boston, MA, Los Angeles, CA, Nashville, TN, New York, NY, San Francisco, CA, Seattle, WA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.