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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Regional Facilities Manager is responsible for managing all aspects of facilities service as detailed in the scope of works section of the contract. In this capacity, the jobholder will be the person responsible for ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key initiatives as well as ensuring consistency in processes, systems, and reporting.  

The role also ensures efficient and consistent operations of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region, achieving the Client’s outsourcing objectives, consistency, and risk management. The Regional Facilities Manager has accountability for delivering on the regional financial P&L and its management within the IFM business.  
  
The RFM is responsible for representing Jones Lang LaSalle in the local and regional business and real estate community to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients.

Essential Duties and Responsibilities 

Manage the vision and strategy of the account plans and ensure the client receives exceptional delivery. 

Understand the client’s key business drivers and focus the team to ensure those priorities are aligned with Jones Lang LaSalle deliverables. 

Ensure the account team and supply chain is high performing and delivery is driven by global platforms and consistency. 

Manage relationship with key Client stakeholders and the organisation’s counterparts in Corporate Real Estate management ensure net promoter results from the KPI Corporate Real Estate satisfaction survey. 

Serves as single point of contact for Jones Lang LaSalle’s service delivery and escalation point to global management. 

Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle 

Develop and implement business plans which meets the Client’s outsourcing and Jones Lang LaSalle’s objectives for the account. 

Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services. 

Maintaining the Governance and reporting rhythm of the account.   

Assist the Client with the development of the property budgets and forecasts in accordance with the financial timetable. Responsible for collection of fees from client and tracking of outstanding payments. 

Be responsible for achievement of the agreed financial targets for the account; revenue, expenses, and debtors targets. 

Meet the agreed growth targets for the account. 

Additional Duties and Responsibilities 

Undertake the management and co-ordination of small projects across the portfolio of properties. 

Engage additional project management support through JLL for Larger project activities providing liaison to the client and project management teams. 

Key Performance Measures 

Compliance with service provision as detailed in the contract. 

Compliance with the Health and Safety responsibilities. 

High Customer Satisfaction rating as measured in regular surveys. 

Compliance with Best Practice documentation. 

Pursue continuous improvement. 

Qalifications

Languages: Must be fluent in English 

Excellent organisational skills required. 

Strong interpersonal skills with training experience to guide multifunctional teams. 

Excellent PC skills, proficient in Microsoft Word and Excel. 

Interest in continuous improvement and development of new technologies. 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.