JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We’re looking for an Central Region FM Lead to join our team!

The Regional Facilities Manager Lead oversees, guides, and mentors a team of Sr. FMs, FMs, AFMs and Chief Engineers with responsibility for service and customer experience. Leads all Integrated Facilities Management activities for the Central portfolio region of the U.S. Works closely with senior client contacts to ensure consistency and quality service delivery and implementation of operational activities. This position will also act as a key leadership contact for client sites their respected region.

Job Title: Central Region Integrated Facilities Management Lead 

Schedule: Hybrid, 3 days working on-site Monday-Friday, 8:00 AM to 5:00 PM

Location: SE Austin client site - other sites in region (TX, IL, OH, CO, NC, FL & TN)

Reports to: Account Lead - North America

Type of Employment: Full-time w/JLL employee benefits within 1 month of employment

Travel requirements: Central U.S. sites client sites in assigned region a couple times a quarter/every other month for 2-3 days

Additional Perks: annual bonus, company provided cell phone, laptop, travel reimbursement

What your day-to-day will look like: 

The Regional Facility Manager Lead (RM), will be responsible for the delivery of quality facility management services in multiple sites across the central portfolio region of the U.S. 

The RM coordinates account related deliverables and responds to client satisfaction issues for effective reporting and service

Manages the administration of Computerized Maintenance Management System (CMMS) system elements within their region. Owns the responsibility of the processing of work orders and related invoicing to reconcile vendor activities, coordinate site resources, and engineering delivery.

The RM performs facility condition inspections to grade building systems and schedule maintenance projects and maintain account financials

Manage vendor performance to satisfy client's request within scope of service

Work with Americas Account Director to oversee the delivery of maintenance/repair services, work place experience and excellent client/customer support.

Coordination of Site Engineering teams for effective asset management and work order resolution with strong partnership with the Engineering and PDS/MAC/OP teams.

Ensure client satisfaction with delivery of Facility Management and Workplace Experiences services and provide a lead role in monitoring and increasing customer satisfaction

Interface with customers of client properties- RM is the face of JLL customer service at the regional level

Key in the development and management of capital budgets

Support the Account team in the implementation of short and long-term projects/initiatives for the client

Accomplish key performance indicators as identified by the Account

Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client

Maximize utilization of suppliers, preferred vendors/contractors

Evaluate technician and subcontractor performance

Ensure compliance with Jones Lang LaSalle minimum audit standards and client’s standard processes

Any and all other duties and tasks assigned

Required Skills and Experience: 

High School Diploma or equivalent

Bachelor’s degree in business management, engineering related

Must be located in Austin, TX metro area relocation assistance is not available for this role

15+ years of proven work experience managing multiple commercial facilities within a geographic region as a third-party provider, corporate, or as a consultant

10+ years of proven people management/supervisory work experience leading an Integrated Facilities Management team

Knowledge of commercial real estate, HVAC, electricity, telecommunications, furniture and building energy management systems

Experience managing a multi-million sq ft class A building portfolio is required

Prove Success in managing hard and soft services, including vendor management

Proven success managing subtenants and lease portfolios, lease management

Proven success in working at corporate headquarters

Experience in expense and budgeting management

Experience in capital planning and capital projects

Customer experience and relationship management skills

Strong organizational and management skills

Excellent communication and computer skills

Data Analysis skills

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

Location:

On-site –Austin, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.