JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We (JLL) are seeking an experienced and dynamic Regional Field Services Auditor / Operations Technician to oversee and optimize our regional vendor performance. The ideal candidate will be responsible for assisting with the development and implementation of an effective vendor oversight and audit program that will raise the level of vendor accountability across the region.

Key Responsibilities

Develop and execute strategies aligned with our Client's goals and objectivesBuild and foster relationships with vendors that focus on a culture of compliance with scope understanding and executionGain strong knowledge of contract requirements and service levels for the account team’s Vendor partnersAssist with the development of a Vendor Oversight and Audit program and serve as the field representative executing the program across the Client’s regional portfolio of propertiesPerform site audits at Client properties leveraging knowledge of vendor contract/scope requirements to identify areas of non-complianceManage follow-up efforts through the CMMS system with vendor(s) to ensure that non-compliant areas/items are scheduled and addressedMonitor completed/in process work for quality and safetyManage escalations on non-compliant areas/items that are not addressed in a timely mannerDevelop a routine reporting structure that ensures that vendors are aligned with areas where improvements are needed while providing the JLL and Client team updates on program progressEffectively communicate with vendor, Client and JLL team membersMiscellaneous support requirements for the regional operations team as neededTravel as required within the Client’s regional portfolio of properties

Safety

Comply with all safety procedures, maintaining good housekeeping and safety of work areas. Recognize danger and safety hazards and propose methods to eliminate them.Maintain compliance to State, County, or City Ordinances, Codes, or Laws.Must complete all required safety trainings as scheduledIdentifies communicates and participates in resolution of all Environmental Health and Safety (EHS) issues as they arise. Complies with departmental policy for the safe storage, usage and disposal of hazardous materials.

Administrative

Be able to update work order status in real timeUtilize Client CMMS system for all work performed.Escalating problems or issues to Customer and Manager in a timely mannerWorks with Client and JLL Facility Management teams on scheduling and reporting of Vendor Management activitiesManage routine reporting required for Vendor oversight areas of focusAttend and schedule work and vendor meetings as requiredAny other duties and tasks assigned

Qualifications

High School Diploma or equivalent; vocation degree program preferredMinimum of five (5) years of field experience including knowledge of building systems, mechanical/electrical systems and maintenanceValid Driver’s License and ability to Background CheckAbility to read and understand contracted scope and vendor agreements to ensure that results in the field match those that are contractually agreed upon.

Other abilities

Strong Customer Service skillsStrong Interpersonal skills, ability to communicate well in both oral and written reports.  Leads by example.  Manages competing priorities well.  Ability to analyze and make decisions based on broad range of data.Must be proficient in basic computer application software, such as MS Office, CMMS / Work Order systems, etc.Ability to work within teams and with contracted trade partners to effectively audit and manage work performanceAbility to work independently to drive results

Physical Work Requirements:

Lifting up to 80 lbs.Working from heights.Frequently climbing, bending, lifting, kneeling, stooping, and working/extending overhead.Working in adverse conditions (i.e., extreme cold, extreme hot).Climbing a ladder with a 300 lb weight limit while carrying a tool bag weighing approximately 20 lbs.Climbing a ladder up to 30 feet.Driving throughout the Client’s regional portfolio of properties (up to 4 hours of driving one-way)

Location:

On-site –Cincinnati, OH, Indianapolis, IN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.