ESSENTIAL RESPONSIBILITIES

Develop and maintain a relationship with consistent contact with our key accounts to retain the key account business.Develop and leverage an in depth understanding of customer needs throughout the customer lifecycle to identify gaps that put the customer at riskLeverage internal and external resources to deliver compelling, integrated retention programs across customer touch pointsAchieve annual attrition targets through relationship management with our key accounts and influence attrition rate for our entire Circlek fleet program through calls, meetings and connections.Be a resource to internal partners across the company to collaborate with them to understand the customer data available which can be used to inform and drive continuous improvement to customer serviceProactively identify trends, root causes, and solutions regarding customer activityIdentify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer’s closing their accountsWork cross-functionally to communicate and collaborate on strategies for improving the customer experience based on an understanding of early warning signs that a customer is not headed on a solid path to success. Handling inbound and outbound calls in a professional manner.Utilize multiple applications/systems in order to assist customers efficiently and in a timely manner.Demonstrate effective oral and written communications with customers, issuers, department personnel and managementGood interpersonal skills and teamwork awareness

Requirements

High School Diploma1-2 years of related sales or customer management experienceCommunication skills – able to build rapport over the phone with external customers and in person with internal customers and peersExcellent Product and Process knowledgeSound sales skills; can identify customer needs and makes appropriate recommendations to confirm the saleTime management and work prioritization skillsAbility to utilize sales tools as appropriate (fuel save, fuel locator, online, etc)Handles complex or unusual situations with easeIdentifies opportunities to sell/retain a customerIdentifies and takes action to improve process or situationAbility to work cross functional with Fleet customers, internal and external sales representatives, credit, partners and LeadershipMust successfully pass a background investigation

Preferred Qualifications

College degreePrevious customer facing phone work Coaching experience or ambition preferredExperience with Salesforce CRMMust be computer literate in Word, Excel, Access and PowerPointMust be able to perform the essential duties and responsibilities as described above.Must be able to follow state, federal and company guidelines.Must be able to maintain a positive team attitude and professional demeanor at all times.

THE ABOVE DUTIES ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY THOSE ASSIGNED TO THIS JOB. THEY ARE NOT INTENDED TO BE A COMPLETE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS

REQUIRED OF THIS POSITION.

NOTE: This Job Description may change periodically as required by business necessity, with or without consent or advance notice to employees.

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Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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