Welcome page Returning Candidate? Log back in! Regional Front Door Waste Supervisor ID 2025-12806 Category Service Position Type Regular Full-Time Group Corporate Group Intro

At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

Job Overview

As a Regional Supervisor of Cortland Front Door, you manage the total service delivery for 30+ apartment communities. You work with our community teams to ensure resident satisfaction through ongoing community engagement and oversight to a team of 15-30+ Front Door Waste Technicians within an assigned region. Here are the roles you’ll play:

Roles You Will Play

The Leader

 

Discuss associate development needs and subsequently facilitate appropriate support, coaching, and training opportunitiesMake informed decisions with consideration to resident/community impact, ensuring maximum quality of service for Cortland residents and community teamsCreate and maintain cooperative working relationships and frequent communication with community teams through daily site visits and immediate response to questions and concernsTake the lead for training and safety of all service teams in designated regionProvide in-person support to Front Door Waste Technicians, Community Managers, Service Managers, and community teams within your region

 

The Quality Controller

 

Facilitate and lead new community launches, including container distributionsDrive to inventory warehouse when needed for supplies (personal protective equipment, containers/waste stations, or other supplies)Ensure daily/nightly completion of resident doorstep trash/recycle pick-up and bulk waste for assigned propertiesKeep vehicles properly fueled and an updated inventory of supplies; manage proper usage among Service AssociatesAssist in management or service roles if or when needed to ensure there is limited service disruptionPromote a service-first approach with excellent resident communication and professionalism

 

The Record Keeper

 

Keep timely and accurate community, associate, and operational recordsComply with, promote, and train on all safety policies and procedures; report all safety incidents in a thorough and timely mannerEnsure daily delivery of company reports to designated community teams and Director of Cortland Front DoorInspect properties regularly for resident and service associate complianceCreate and manage a schedule for service associates Manage a labor budget depending on number of assigned propertiesApprove time sheets and ensure communities are serviced as scheduled

The Impact You Can Make

Your community looks perfect. Common areas are spotless, the grounds are beautiful, and curb appeal is worthy of a magazine cover.Residents are eager to spend more and more time in their common areas and are proud to call your community home.Residents are so used to your friendly greetings every day, they treat you like part of the family. Building Blocks of Success Strong 2+ years of experience in multi-site operations leadershipHigh school diploma or GED equivalentPrevious customer service and people management experienceKnowledge of basic employment law, customer service fundamentals, and leadership principlesAbility to manage stress and adapt to changing environments; ability to perform effectively in environments with frequent workload changes and competing demandsCapability to communicate with others, both verbally and in writingAbility to work with cross-functional teams within the organization Outro

We create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.

Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

 

 

Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988.

 

Cortland is a drug-free workplace.

 

Cortland participates in e-verify to verify the employment status of

all persons hired to work in the United States.

 

 

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