Our Company
We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.
The team
Our Global People Services (GPS) team consists of three regions: the Americas, EMEA and APAC, reporting to the global GPS Leader. We provide HR Shared Services support to a population of more than 50,000 employees globally. As the leader of our Americas GPS team, you will have a unique opportunity to build and evolve the team structure, focused on tiered approach and process-specific work. The Americas team will support an employee population located in 8 different countries including USA, Canada, Argentina, Mexico and others.
The role
The Regional GPS leader will focus on building a culture of continuous improvement, ensuring efficient and consistent employee experience and delivering operational excellence and simplification across our Global People Services team’s processes.
• Fostering an inclusive culture and, through effective recruiting, coaching and succession planning, building an engaged and diverse team able to deliver best-in-class services and support
• Partnering with team members and leadership to build a long-term shared services strategy and strong working partnerships with HRBP, COEs and business functions to achieve alignment on cross-functional projects and increase customer service
• Ownership for the end-to-end transition plan for new processes into GPS, leveraging dashboards to report progress and risk status and leading the team in partnering with HRBPs/COEs for shadowing, documentation and resources mapping to ensure seamless transitions
• Creating a metrics driven organization and driving accountability, with clear SLA's and performance measures based on customer satisfaction and that align to positive employee experience
• Building reports and dashboards with meaningful metrics and communicating cross-functionally to senior stakeholders, demonstrating Shared Services value and updating on transformation progress, program initiatives and opportunities for optimization
• Responsible for embedding ongoing training and documentation for all processes and activities within GPS services and program initiatives
What you’ll bring
• Demonstrable expertise within HR Operations as a respected people manager, with the ability to lead, develop and empower teams
• A track record in optimally transitioning work to HR Shared Services and re-engineering processes to standardize and create the foundation upon which services can scale
• An understanding of operational excellence within HR Shared Services processes and practice, adept at crafting performance indicators and setting targets using engaging methods and tools
• Collaborative style with a strong customer focus mind-set that centres on employee experience and continuous improvement
• Demonstrated track record of handling partnerships with COEs, with the ability to drive consensus among key stakeholders with diverse needs and interests
• Ability to manage a portfolio of projects in a fast-paced environment, adapting to shifting priorities
• Strong communication skills and able to deliver impactful metrics, dashboards and presentations to multiple audiences
• Exposure to HR automation tools
This position requires fluency in English. Please submit your resume in English
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Championing diversity, equity, and inclusion
Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.