The CSC ServiceWorks Story We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Overview **Position Summary:** The Regional General Manager is responsible for overseeing operations execution and performance of 6-8 branches within a designated region. This leadership role encompasses all aspects of field execution, including installation, technical service, collections, warehouse management, and inventory control, while ensuring the financial health of the region through effective P&L management. The role drives operational excellence by deploying network initiatives, promoting a culture of continuous improvement, and ensuring standardization of process and tools across the region. **Key Job Responsibilities:** **Region:** • **Operational Leadership:** Deploy and support cross functional CSC initiatives and operational strategies across all branches to ensure alignment and enable a focused, productive operational team • **Process Optimization:** Drive the adoption of process standards, promote a problem-solving mindset and foster a culture of continuous improvement through LEAN methodologies • **Team Development:** Promote and provide thought leadership, coaching and mentoring throughout the regional teams to ensure each branch is equipped for success. • **Change Management:** Enable and support regional and branch level changes that drive operational effectiveness and alignment to both network and regional goals. • **Culture & Customer Focus:** Lead a branch culture that balances team development and customer experience, ensuring the “right” focus on both experiences while maintaining operational efficiency and cost control. Build and strengthen customer relationships. • **Cross-functional Engagement:** Foster engagement and alignment by improving collaboration and communication to drive process improvement and effective execution. • **Financial & Asset Management:** Oversee financial goals, budgeting, and operational performance to achieve regional objectives, ensuring alignment with the network. Manage and optimize the use of regional assets, including facilities, cash and currency, inventory, vehicles, and equipment. • **Standardization & Reporting:** Implement and maintain standardized tools, metrics, and reporting systems to enhance execution, drive productivity, and ensure quality. **Branch:** • Maintain consistent alignment of Branch operations with both regional and network-wide goals and objectives, ensuring strategic cohesion. • Empower branches to effectively implement processes, standard operating procedures and company policies, while ensuring compliance and operational consistency. • Lead and monitor branches to ensure adherence strategic and operational plans, ensuring timely and efficient execution. **_General:_** • Enable Team development by supporting team growth through training and development opportunities, enhancing performance and skillsets. • Ensure the effective implementation, communication, and maintenance of company practices, policies, and procedures within the team • Perform other duties as assigned, supporting the broader operational goals of the organization. **Key Success Competencies:** • **Leadership and Management** – Ability to effectively lead and manage teams and projects, ability to make informed and timely decisions while considering both short- and long-term impacts, effective communication skills through active listening and clear articulation, manage and lead organization change, ability to communicate across multiple levels of the organization (up and down), adept at making presentations, facilitating meetings, one-on-one conversations **• Problem Solving and Decision Making** – Ability to apply analytical thinking to identify root cause and evaluate potential solutions, to use critical thinking to be objective, to put decisions into to put decisions into motion, capable of synthesizing data from multiple sources and distill their findings into actions. **• Customer Focus** – Ability to create a positive experience, to listen to and understand our customers, to resolve issues timely with quality responses. **• Operational Excellence** – Establish and maintain processes to ensure consistency and quality in the operations, drive teamwork and collaboration across multiple functions and teams, focused, intentional results driven individual, ability to manage through ambiguity • **Financial Acumen** – Ability to understand and apply financial principles to make informed regional decisions, ability to manage and analyze budgets and financial statements to adjust as needed. **• Innovation and Continuous Improvement** – Consistently seek out opportunities to enhance regional performance, commitment to regularly assessing regional and branch performance, identifying areas for improvement and implementing change to achieve better results. • **Team Development and Talent Management** – Foster a collaborative and productive team environment by building trust where the team feels safe to express ideas and concerns, setting clear, achievable goals, facilitate open and effective communication, resolve conflict constructively, encourage professional development. Focus on attracting, developing, and retaining employees. Benefits & Perks + Work Life Balance! + 75% Employer Contribution to Medical, Dental, and Vision insurance + Health Savings Account with Employer Contribution + Year-round Work & Paid Training + Company Paid Life, Short-term, and Long-term Disability Insurance + 401k with generous Company Match + Paid Time Off (PTO) & Holiday Pay + Flexible Spending & Health Savings Account + Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! + Education Reimbursement Program + Paid employee Referral program CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities. What we’re looking for **Required Education & Experience:** • Bachelor’s Degree in related field; or 8-12 years related operations management, logistics, or business administration; or equivalent combination of education and experience • Experience managing multiple operations and associated P&Ls; ideally across multiple service functions, large geographies, and various customer types • Significant experience in a related field, such as those involving servicing equipment, field operations and vehicles, parts inventories, etc CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status. CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.