This position is based on North Texas location and requires 80% travel to all the facilities! 

Nexion affiliates operate 50 skilled nursing and rehabilitation as well as assisted living facilities in Louisiana, Mississippi and Texas. Each of our affiliate skilled nursing and assisted living campuses offers a home-like setting influenced by their own unique regional cultures. Our commitment to excellence is reflected in our positive clinical outcomes, resident and family member testimonials, satisfaction reports and AHCA Quality Awards.

Position Description

The Regional IT Technician will provide technical support for Nexion Health’s computer-related hardware/software and will report to the Director of Information Technology. This position will troubleshoot and resolve incidents passed along from the Service Desk, install, maintain, and evaluate computer and telecommunication systems, and networking equipment, and support various applications at Nexion. This position will require regular travel, visiting each of Nexion Health’s locations on a rotational schedule and/or as needed for special projects.

MAJOR DUTIES AND RESPONSIBILITIES:
Project Management & SupportWorks with IT vendors to manage upgrades, migrations, and other technology rollouts. Serves as an escalation point to the IT Service Desk for tickets that require hands-on support. Planning and OrganizingEnsures the organization is able to work effectively by anticipating issues and mitigating potential risks as it relates to networking-related hardware and software in the organizationPlan and support network and computing infrastructure in tandem with internal team and outsourced partners Works with the network team to create and maintain a networking and computing hardware maintenance schedule DocumentationWorks with NOC and other constituents to generate and update network diagrams, hardware inventories, etc.Works in the Service Desk ticketing system to create, update and solve tickets as needed. AnalysisConducts root cause analyses and makes specific plans and recommendations to mitigate future issues.Quickly analyzes and resolves hardware and software issues in an enterprise environment ensuring minimal system downtimeSupports the ongoing installation, maintenance, repairs, and updates to various applications running on relevant technology systems SKILLS AND ABILITIES:Understanding of routing, switching, firewalls, VPN solutions, and N+1 methods.Understanding of Windows, Apple, and Google operating systems, as well as remote desktop environments.Understanding of networking cable installation & troubleshootingCritical thinking and problem-solving skillsStrong customer service skills to solve customer issues professionally and support their technical needsSelf-motivated, highly organized, and detail oriented with the ability to prioritize and multi-taskAbility to work well independently and in a team-oriented environment EDUCATION AND/OR EXPERIENCE: Bachelor’s degree in computer science, information systems, or equivalent combinations of education and experience from which comparable knowledge and abilities have been acquired Relevant technical certifications such as A+, SEC+, NET+, CCENT, CCNA, etc. 2-5 years of experience supporting corporate computers and networks Advanced knowledge and experience resolving hardware and software issues in an enterprise environment Prior experience in a healthcare environment is preferred but not required Valid driver’s license and reliable transportation required

We offer a great work environment, competitive compensation, and excellent benefits, which include Paid Vacation, Medical, Dental, Vision, 401k, Flexible Spending Account (FSA), STD/LTD, Life Insurance, and AD and D.

EOE M/F/D/V