Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy. 

This role acts as a liaison between the home office and field by supporting a portion of Bath & Body Works 1800+ stores with store maintenance issues and escalations. This role collaborates cross-functionally with Field Leadership, Store Operations, HR, Real Estate, Maintenance, and Construction. The specialist will partner to understand trends, act quickly to partner to resolve issues, and execute day-to-day support through a customer-focused lens. 

Responsibilities

Act as liaison between maintenance, store operations, finance, and field teams for all maintenance issues and escalations. Manage escalations on daily maintenance requests, including break/fix, HVAC performance/EMS systems, electrical/lighting, plumbing, etc. Daily review/approval of work orders to be dispatched to maintenance vendors. Daily review/approval of quotes/invoices. Regular review of aging tickets to optimize vendor performance. Partner with store operations and field leadership to resolve unplanned store closures due to maintenance issues. Partner with Project Managers on maintenance approvals and customer concerns as appropriate. Identify maintenance trends as they develop and report them to the Associate Project Manager for reporting purposes.

Qualifications

1-2 years of previous experience. Highly organized with the ability to multitask. Experience supporting maintenance tickets in a multi-unit retail environment. Ability to communicate with home office, field, and external partners expertly and effectively. Solid understanding of general maintenance practices, tools, and resources preferred. Previous experience with CMMS (Fexa, Service Channel, Sales Force, Etc.) preferred.

Education

Bachelor’s Degree or equivalent experience required.

Core Competencies

Lead with Curiosity & Humility Build High Performing Teams for Today & Tomorrow Influence & Inspire with Vision & Purpose Observe, Engage & Connect Strive to Achieve Operational Excellence Deliver Business Results

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include: 

Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office. 401k with company match and Associate Stock Purchase program with discount. No-cost mental health and wellbeing support through our Employee Assistance Program (EAP) Opportunity for paid time off, paid parental leave. Plus, access to family and lifestyle programs including an inclusive family building benefit, childcare discounts, and home, auto and pet insurance. Tuition reimbursement and scholarship opportunities for post-secondary education programs 40% merchandise discount and gratis that encourages you to come back to your senses! 

View Benefits Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. 

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities, and general treatment during employment. We only hire individuals authorized for employment in the United States.

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