Summary:

Works closely with new and existing technicians to develop skills and to ensure proper repairs are being performed; develops training profiles and oversees the execution of development plans for Field Maintenance Technicians; provides advanced technical assistance to Field Maintenance Technicians and Store Support as needed

Responsibilities:

Coordinates all facets of and facilitates orientation, onboarding and training of new Field Maintenance Technicians in all aspects of the business; ensures proper training of all maintenance related tasks, including, but not limited to, building equipment and systems maintenance

Evaluates employees based upon various performance metrics and skill assessments; determines if additional training is necessary and conducts training as needed

Develops, implements and delivers training programs to address individual development needs of Field Maintenance Technicians

Develops skill and competency profiles and formulates individual development plans based on employee profiles; provides feedback to management on individual and group progress

Plans and coordinates the activities of Field Training Technicians to ensure adherence to the department training program for new and existing technicians

Maintains working knowledge of current technologies and equipment being utilized in Company stores.  Keeps abreast of new technologies and equipment by attending training seminars and courses

Provides advice and guidance to Field Maintenance Technicians within assigned areas

Reviews and recommends preventive maintenance or repair procedures for new and existing equipment

Develops, maintains and delivers training material for store equipment to address training needs of the maintenance organization

Provides equipment/system training and instruction to Company personnel, as needed, to ensure safe and proper operation

Ensures compliance with Federal, State, and local laws and Company guidelines by completing required trainings, as well as obtaining required certifications

Participates and performs annual truck inventory audits with Field Maintenance Technicians

Works on outside equipment, in a safe manner, regardless of weather conditions, as needed

Provides expertise at meetings by attending and presenting data as needed

Completes other duties, including special projects, as assigned by Supervisor

Education Requirements:

Associate’s Degree from an approved technical, trade or correspondence course in electrical, electronics, petroleum, or refrigeration equipment preferred; or equivalent education and experience

Experience Requirements:

Experience performing maintenance related tasks with pumps and dispensers preferred

Experience in a skill trade area preferred (i.e. plumbing, electrical, HVAC, etc.)

See Grade Level Distinctives

Skill Requirements:

Experience with Word, Excel, and other MS Office suite applications

Excellent communication skills and the ability to research and resolve issues 

Excellent organizational skills

Excellent leadership skills and the ability to facilitate and direct the activities of others

Ability to build and sustain collaborations

Ability to climb ladders to roofs, ceilings and signs and the ability to descend into access pits up to six feet deep

Ability to crawl into access areas and under counters and dispensers

Ability to assemble and disassemble large and small mechanical, plumbing and electrical parts, assemblies and components

Ability to operate hand and power tools in addition to special equipment to complete work assignments

Good understanding of intra-department functions and operations

Ability to perform repeated bending, standing, and reaching

Ability to lift equipment and access covers weighing in excess of 125 pounds

Additional Requirements:

Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment

Available 24 hours a day, 7 days a week

Available to travel over 50% of the time, which may include overnight stays

Must have a valid driver’s license from the state in which the employee resides

Must maintain automotive liability insurance during the course of employment

Complies with all applicable state and federal DOT rules and regulations concerning the operation of assigned motor vehicle(s), including keeping and maintaining driver's logs

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