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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job description                                                                                

    

  

Regional Facilities Manager (Onsite)    

 

Role Purpose  

The Regional Facilities Manager for the New York Mid-Hudson Valley is a pivotal leadership position responsible for overseeing operations, driving performance, and maintaining excellence across a diverse portfolio. This dynamic role extends beyond traditional Integrated Facility Management (IFM) services, focusing on creating transformative experiences in client spaces. 

As a key client-facing position, the Regional Facilities Manager serves as the primary liaison between JLL and the client’s Global Real Estate team. The ideal candidate will balance strategic leadership, team and client management, compliance, finance, and portfolio oversight while continuously evolving their skills and guiding a professional team through regional complexities. 

Key Responsibilities 

Operational Excellence 

Lead a facilities team in delivering superior service across designated buildings/sites, ensuring compliance with agreed standards 

Orchestrate seamless collaboration across all JLL services, maintaining regular interaction with the global real estate team 

Spearhead asset replacement/refurbishment initiatives aligned with agreed lifecycle and workplace conditions 

Implement robust complaint management systems for service provider-managed functions 

Ensure strict adherence to OH&S, environmental, and risk management policies and procedures 

Take ownership of assigned portfolio and proactively present opportunities for improvement 
 

Client Relationship Management 

Proactively develop and nurture relationships with the client real estate team, consistently exceeding service delivery expectations 

Drive annual planning to deliver exceptional results that surpass client expectations 

Establish best-in-class service delivery standards that can be leveraged for JLL business expansion 

Identify and articulate growth opportunities, ensuring successful implementation across the platform 

Financial Stewardship 

Contribute to portfolio financial management, meeting or exceeding defined budgets and applicable targets 

Collaborate with the Finance team on annual property budget processes 

Continuously review operating expenses, implementing cost-saving measures aligned with asset management objectives 

Prepare and present business cases for client consideration and approval within designated areas of responsibility 

Innovation and Growth 

Collaborate with JLL platform to identify, introduce and implement best practices and innovations from across the firm and broader industry 

Serve as an internal benchmark for service delivery excellence, supporting JLL's business efforts  

As needed support the pursuit of expansion opportunities, engaging cross-functional resources to ensure operational success for our client 
 

People Management and Development 

Lead and mentor direct reports, fostering motivation, engagement, and personal development 

Advance JLL's diversity and inclusion priorities through strategic talent management 

Develop and execute comprehensive staff succession and growth plans 

Create actionable, measurable career development plans for each direct report, maintaining consistent progress discussions 

 

 

Qualifications and Skills 

Minimum 10 years of experience in facility and operations leadership, with a proven track record of leading high-performing teams in high-touch, service environments 

Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering, or a related field; or equivalent experience with advanced knowledge of Workplace Experiences and Facilities Management industry best practices 

Comprehensive understanding of commercial real estate, project management, and real estate finance fundamentals 

Demonstrated ability to develop and implement strategic operating plans, leveraging industry best practices and maintaining rigorous performance standards 

Exceptional relationship management skills at all levels within both JLL and client organizations 

Strong team-building abilities, with a focus on motivating, developing, and challenging team members to maximize their potential 

Proven ability to manage multiple priorities, delegate effectively, and deliver results in a fast-paced, matrix organizational structure 

Credible and impactful communicator, capable of preparing concise updates for senior executives about regional activities, operating with a "no surprises" approach 

Strong analytical abilities, sound judgment, and effective problem-solving skills, with the capacity to gather data, assess situations, and swiftly develop and execute solutions 

Demonstrated ability to handle high-pressure situations and manage crises effectively 

Excellence in relationship-building, fostering positive interactions with team members, clients, and stakeholders 

Proficiency in relevant computer applications and digital tools 

For internal candidates: Consistently high-performance evaluations in leadership roles over the past three years 

This role offers an exciting opportunity to shape the future of workplace experiences and drive excellence in facility management across the Mid-Hudson Valley region. The successful candidate will play a crucial role in JLL's continued growth and client satisfaction in this dynamic market. 

Top of Form 

 

Estimated total compensation for this position:

175,000.00 – 210,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –Yorktown Heights, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

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Accepting applications on an ongoing basis until candidate identified.