About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful, nationally recognized real estate investment and management firm it is today. As Waterton has evolved and grown, one thing has remained constant - the drive to achieve results by exceeding expectations.  For 25 years Waterton remains passionate about delivering an incredible Resident Experience, which we believe is made possible by offering an extraordinary experience for our talented associates.  We value performance that delivers experiences that exceed expectations, coupled with an unwavering commitment to Investor, Guest, and Resident service excellence.  Overall we are a collection of people who strive daily to “find the good and leave it better”. 

We are looking for a Regional Manager to join the Waterton team!

The Regional Manager will play a critical role in managing our portfolio strategy locally, and will be responsible for all operational and financial aspects of an assigned portfolio of properties (may contain both Class A market-rate and affordable assets).  The Regional Manager works closely with Community Managers within a portfolio to ensure best operation practices, service standards, revenue growth and compliance with established company policies and procedures.  

Your Impact and Job Responsibilities

Monitor all property operations: You will manage leasing, collections, resident services, maintenance, administration, and policy and procedures to ensure compliance while supporting the community’s established goals.  Financial Planning and Analysis:  You will prepare, implement and meet the annual operating and capital budgets/forecasts for assigned communities.  Accurate and timely preparation of reports including financial reports, analysis, and budgets is critical, as is knowledge of accounts payables and receivables. People Management:  You will hire, train, coach and mentor the work of some outstanding Community Managers, and you will use your impeccable communication and organization skills to keep your team and all key stakeholders informed.  You will also grow and develop successors and manage site-level associate performance challenges. You will champion Resitality: Thinking like an owner, you’ll exemplify our culture and serve residents and customers, regularly exceeding their expectations and creating the ultimate service experience.  You will wow our residents and your community managers with your ability to resolve sensitive issues and concerns that may arise. Relationship:  You’ll use your networking skills and your knowledge of local and regional vendors to solve maintenance issues, and manage property improvement projects.  You will keep a pulse on the dynamic talent market to ensure we have positioned and grown the best talent in the right roles. Legal:  You will stay current on and adhere to all local and state laws, including all laws governing Fair Housing. Ensure compliance with all applicable ADA (Americans with Disabilities Act) and Section 504 (FHAA) regulations.  Overall:  You’ll be an excellent teammate who helps create and deliver departmental and organizational goals, including sharing best practices on process improvement, refining and introducing new Standard Operating Procedures (SOP’s).

What You’ll Bring- Desired Skills and Experience

You have some credentials.  We require a Bachelor’s degree, preferably in real estate, business, marketing or finance, and an advanced degree is a plus!  You’ve “been there, done that”.  Our ideal candidate has a minimum of five (5) years of multi-site property management experience, either in commercial real estate or multi-family.  You have earned your CPM designation or you have commensurate experience to demonstrate a high level of competency of the multi-family property management.  Project-based Section 8 experience is a plus! You’re a great communicator.  You easily manage relationships and build rapport with others, and you’re a pro at motivating others.  You have good presence when conducting onsite tours with owners, investors, and residents alike.  You also excel at keeping everyone informed and on the same page. You know how to hire, retain, and develop others.  You can manage human resources concerns at the site level, and you have a sharp eye for hiring, engaging and retaining top talent.  You’re a numbers person.  You understand company financials and financial metrics for success, and you are a whiz at financial reporting. You’re entrepreneurial.  You are a go-getter who wants to build a strong business while challenging the status quo to meet the needs of both our company and our residents.  You’re a fixer.  You demonstrate tact and empathy when dealing with resident and manager concerns, and you work to resolve them quickly. You don’t mind travel.  This position requires travel, mostly in-state, sometimes with shorter than average notice.  This includes occasional travel to corporate office in Chicago, IL.

How we will recognize and reward you:

At Waterton, we recognize that compensation and benefits are important to our associates. We offer a wide variety of benefits including:

Competitive compensation and incentive program participation Full suite of benefits, including Medical, Dental, Life, Disability, and even pet insurance 401k + match Generous paid time off, volunteer time off, and paid holidays Industry leading 12 weeks paid parental leave A commitment to life-long learning through learning plans that include internal and external trainings, as well as consideration for tuition reimbursement

Waterton welcomes all.

Waterton is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.