Regional Manager - SLED

 

Why WWT?

 

Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

 

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

 

What will you be doing?

At its core, the services Regional Manager (RM) role is about service delivery ownership, owning the services business in the region supporting Department of Defense customers. Just like business owners in other industries–from entrepreneurs to general managers –RMs need to have end-to-end visibility into the business and each of its facets.   Regional Managers monitor the health of their business, and focus on specific areas, as day-to-day tactics, and long-term strategies to enable successful outcomes for WWT and our customers.  The value of the role lies in the RM’s ability to lead, build trust within cross-functional teams, adapt to current priorities, work with the strengths and weaknesses of the team, and provide quality control and continuity to the services business. Successful RMs drive pipeline growth, provide quality control, execution efficiency, and transformation within their services business, while cultivating the WWT high-performance culture.

Requirements/Job Duties:

 Pre-sales Support

Educate sales and service-delivery teams within region on the services organization, service lines, value proposition, capabilities, offerings, success stories and represent these to sales partners, clients, partners and OEMs. The RM partners closely with sales account leadership, sales engineering, services sales and contract management to position quality contracts/proposals and outcomes for our customers. Develop and work with sales assisting services opportunity management, solution pricing, Performance Work Statement (PWS) quality management and resource capacity planning with delivery to ensure quality and performance on project outcomes.

Sales and Services Team Leadership

Lead/assist with business operations for services from pre-sales through service delivery outcomes Lead service-delivery teammates within region by articulating/translating strategic vision and goals Lead collaboration between regional WWT leaders (service delivery, services sales, sales, finance and other key partners. Serve as an escalation point for service-delivery issues and risks for internal and external stakeholders. Represent the region in meetings with leadership (e.g., status, risk and issue management, forecasting, strategic planning, etc.) associated with quality service delivery.

Financial management

Manage services Profit and Loss (P&L) for region to optimize profitability, resource utilization and investments. Monitor risks, issues and financial metrics and act, as needed, to protect GP and preserve our culture. Forecast financial performance by coordinating with Project Management Office, Engineering, Finance and Sales teams

Sales project support

Ensure feedback regarding service-delivery performance is provided to services-sales team via Quarterly Business Reviews (QBRs), lessons-learned reviews, client feedback, etc. Monitor sales pipeline and highlight opportunities and resource requirements for delivery teams Assist sales and delivery leadership to ensure consistent and timely delivery of Services engagements

Delivery Quality assurance

Collect feedback from clients and sales counterparts regarding service-delivery performance Monitor and report regularly to senior leadership on service-delivery KPIs, performance metrics, initiatives, risks & issues Provide oversight of program/project performance, ensuring compliance with our best-practice operational designs, methodologies, and QA processes Review and provide feedback on SOWs and MSAs in region Works with PMO on project change control and contract modifications

Operational efficiency

Collaborate with stakeholders in region to identify inefficiencies and implement process improvements, tools enhancements, etc. Promote efforts within region to pilot or implement next-gen service-delivery approaches, resourcing models, tools, and automation Identify regional requirements for resource, process, and tools improvements for leadership