R-186682 Regional Medical Partner - Center Italy Line manager : Head of Medical Job purpose: To support clinics on medical related projects Develop Medical efficiency in Operations: Operational/medical excellence project lead (often in collaboration with regional operations partner) o Support AniCura WoW o Medical excellence projects o Revenue erosion lead for the region o Medical Standards of current treatment, best practice sharing • Implement Medical initiatives in the region o Support introduction and maintenance of QualiCura in clinics o APSIS: introduction & follow-up o Quality initiatives (e.g., quality improvement in strategic areas like lab, nutrition) o Master data management for the region o Provide Advisory to clinics around quality and medical excellence • Customer interaction best practices o NPS review and follow-up o Support young vets, training medical basics, intervention, coaching with complaints o Support difficult customer interactions; Escalated complaints mgmt. support, in collaboration with practice managers, regional manager, admin partner o Support clinics in various client matters; patient safety, processes etc. • Follow-up clinic development (quality/medical practices/patient safety) o Do quality review of clinics when needed o Set clinic plan to improve quality and patient safety • Partner with P&O for veterinary contribution to strategic people initiatives o Contribute to associate introduction & onboarding (medical/quality content) o Linking associates to the right learning opportunities o Attend Local Congresses when needed o Support Talent acquisition Context and Scope : Works in a clinic and travel to other clinics (4 days / week). Education & Professional Qualification : Veterinarian Knowledge/Skills/Experience : Project management, Results oriented, Capacity to embark teams, clinical experience, strong communication skills, knowledge of Italian language is mandatory, good knowledge of English language required Key Supporting Job Related Competencies : Project management, Relation building with clinical teams Key Business Partners : Practice managers, Vets and Nurses in clinics, Regional Leadership teams; regional operations partner, regional admin partner, regional P&O partner, regional business controller. Country medical manager, cluster quality manager. Head of Operations. Regional medical partners in other regions in the cluster.