Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.
Summary:
We are seeking a highly motivated, outgoing, detail-oriented Regional Network Liaison to join our dynamic Network Services team. In this role, the individual will be part of a global team of regional network liaisons. The Network Liaison will work closely with our team of subject matter experts (Tower Leads) and PMO group in the management of our outsourced network provider. Partner with our Enterprise Service Provider, internal and external BIT organizations, as well as work closely with all areas of the business to successfully deliver on all our infrastructure services and capabilities. The ideal candidate will have a keen interest in gaining proficiency in network technologies, and a strong desire to develop their technical skills in a demanding fast paced environment.
Key Responsibilities:
Incident Management:
Assist in managing incidents related to network operations, ensuring timely resolution and minimal impact on business operations.
Help raise and manage outlier events and ITIL problem management cases via our BT SMC and SMO processes to minimize future impact on similar issues.
Coordinate with BT, our outsourced network provider to ensure adherence to SLAs and prompt incident resolution.
Learn to utilize BT tools and Netscout tools for traffic/capacity insight and spot-checking for potential problem areas.
Learn to utilize Broadcom Appneta for network flow simulation and more proactive incident detection.
Work with BMS SMEs (Tower Leads) to ensure proper delivery of services adhering to network standards and architecture principles.
Assist SMEs (Tower Leads) in working with business units in pinpointing causes of Internet access issues and guide them to corrective processes if needed.
Network Operations:
Assist SMEs (Tower Leads) in ensuring wireless, switch and router configurations are optimized and compliant with documented standards via spot-checking and occasional audits.
Champion problem areas and continuous improvement programs with tower SMEs and the architecture team as appropriate.
Delivery:
Act as a point of contact along with BMS SME for the BT outsourced network provider, ensuring they deliver services in line with contractual agreements.
Help oversee the delivery of non-standard or new network designs provided by the architecture team.
Engage with the architecture team if design issues or questions become apparent during the delivery phase.
Interact with the BMS PMO to flag and manage delivery issues.
Documentation and Standards:
Enforce documented network standards and procedures.
Champion BT to maintain accurate and up-to-date network documentation through occasional spot checks and audits.
Capacity Planning and Proactive Management:
Assist in improving proactive incident response and network capacity planning to prevent future issues.
Learn to analyze network performance data to identify trends and potential areas for improvement.
Learn to review and manage network capacity on a routine basis. Help existing network SMEs ensure BMS internal teams are consuming network bandwidth and resources in the most efficient manner possible.
Required Skills and Qualifications:
Technical Skills:
Some demonstration of technical skills with a strong desire and interest to become a junior level engineer with technical proficiency in networking technologies.
Passion for achieving a basic understanding of network technologies and a strong desire to learn more about Cisco SD-WAN, wireless, routing, and switching.
Willingness to learn about BGP and EIGRP routing protocols and their operation.
Interest in gaining experience with VPN technologies, specifically Cisco AnyConnect and ASA firewalls.
Eagerness to understand how a proxy solution and PAC files work, with a preference for learning about Broadcom Secure Web Gateway.
Willingness to learn about DNS, DHCP, and NTP services, delivered via Cygna Labs Diamond IP solution.
Interest in understanding firewall technologies and how they operate with strong focus on Cisco and Checkpoint firewalls
Ability to become proficient with ServiceNow.
Interest in learning about the ITIL framework and principles.
Willingness to learn about Cisco ISE.
Interest in learning about Cisco DNA Center for wireless management.
Eagerness to learn about Cisco SD-WAN vManage portal and troubleshooting via the portal.
Soft Skills:
Strong critical thinking skills and attention to detail.
Excellent communication and people skills.
Self-driven and proactive.
Ability to work effectively in a team-oriented environment.
Willingness to ask questions of tower SMEs and architects to grow technical knowledge in networking as well as other infrastructure areas within IT.
A lifelong passion for growing and learning.
Education / Certifications:
Bachelor’s degree preferably in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience.
Certifications - None required
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/
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