The Department is seeking a driven, personable individual to fill a full-time Front Desk Receptionist position to provide support to the Southeast Regional Office. The selected candidate will be able to provide clerical and reception support with excellent verbal and written communication skills. The individual will greet incoming consumers and guests while providing them with general assistance as needed. The incumbent will also handle and direct all incoming calls and mail as well as maintaining Excel spreadsheets containing the Region's operational data.
Clerk III must have exceptional customer services skills. This position will be responsible for organizing the Conference rooms for different functions and training by setting up the rooms to the needs and specification of the host, applying postage for the out-going mail and sorting the daily incoming mail. The Clerk will be responsible for providing general administrative support to the Regional Managers by filing, faxing, copying, scanning documents and other duties as assigned. Clerk III reports directly to the Office Support Specialist I.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
· Tracks and files materials such as correspondence, reports, applications, travel vouchers, etc.
· Answers phones, takes detailed messages and provides routing information concerning agency policies.
· Posts information on logs or records according to prescribed procedures.
· Operates standard office machines and equipment.
· Compiles statistical information to be included in reports of agency activities.
· Use of computer to organize/facilitate/document any information requested by Regional Operations Manager and/or Office Support Specialist.
· Composes correspondence for routine letters/meetings/etc.
· Operates specialized office equipment requiring training by manufacturer prior to use.
· Prepares/processes personnel actions such as gas card requests, gas card terminations and cell phone requests.by recording such actions and completing forms and forwarding them for approval.
· Provides assistance to other Unit Clerical Staff in preparing documentation and use of computer programs.
· Develops and prepares organization charts and other statistical material.
Required Qualifications:
· Good grammar and punctuation skills.
· Working knowledge of computer software (i.e. Microsoft Word, Excel, Access, Word)
· Ability to work well with others.
· Ability to prioritize work ensuring that all projects are processed within the required timeframe.
· Ability to work well alone.
· Good telephone skills.
· Good typing skills.
· Ability to operate various office equipment.
Preferred Qualifications
· Proficient with Microsoft Office Suite, specifically Excel/Access/Word)
· Excellent organization skills
· Excellent communication skills
Special Requirements
· Must possess a current and valid Class D Motor Vehicle Operators license.
Schedule Information
· Full-time, 37.5 hours weekly position – 1st shift (day shift)
· Days off – Saturday and Sunday
Agency Mission:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including autism spectrum disorder to participate fully and contribute meaningfully to their community as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts Executive Branch of government.
Pre-Offer Process:
Recommended candidates must successfully complete pre-employment screening which includes:
·Disabled Persons Protection Commission (DPPC) Abuse Registry Search:https://www.mass.gov/info-details/dppc-abuser-registry
·Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.http://www.mass.gov/hhs/cori
·National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
https://www.mass.gov/lists/dds-fingerprint-background-checks
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form
For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4
The Department is seeking a driven, personable individual to fill a full-time Front Desk Receptionist position to provide support to the Southeast Regional Office. The selected candidate will be able to provide clerical and reception support with excellent verbal and written communication skills. The individual will greet incoming consumers and guests while providing them with general assistance as needed. The incumbent will also handle and direct all incoming calls and mail as well as maintaining Excel spreadsheets containing the Region's operational data.
Clerk III must have exceptional customer services skills. This position will be responsible for organizing the Conference rooms for different functions and training by setting up the rooms to the needs and specification of the host, applying postage for the out-going mail and sorting the daily incoming mail. The Clerk will be responsible for providing general administrative support to the Regional Managers by filing, faxing, copying, scanning documents and other duties as assigned. Clerk III reports directly to the Office Support Specialist I.
Duties and Responsibilities (these duties are a general summary and not all inclusive):
· Tracks and files materials such as correspondence, reports, applications, travel vouchers, etc.
· Answers phones, takes detailed messages and provides routing information concerning agency policies.
· Posts information on logs or records according to prescribed procedures.
· Operates standard office machines and equipment.
· Compiles statistical information to be included in reports of agency activities.
· Use of computer to organize/facilitate/document any information requested by Regional Operations Manager and/or Office Support Specialist.
· Composes correspondence for routine letters/meetings/etc.
· Operates specialized office equipment requiring training by manufacturer prior to use.
· Prepares/processes personnel actions such as gas card requests, gas card terminations and cell phone requests.by recording such actions and completing forms and forwarding them for approval.
· Provides assistance to other Unit Clerical Staff in preparing documentation and use of computer programs.
· Develops and prepares organization charts and other statistical material.
Required Qualifications:
· Good grammar and punctuation skills.
· Working knowledge of computer software (i.e. Microsoft Word, Excel, Access, Word)
· Ability to work well with others.
· Ability to prioritize work ensuring that all projects are processed within the required timeframe.
· Ability to work well alone.
· Good telephone skills.
· Good typing skills.
· Ability to operate various office equipment.
Preferred Qualifications
· Proficient with Microsoft Office Suite, specifically Excel/Access/Word)
· Excellent organization skills
· Excellent communication skills
Special Requirements
· Must possess a current and valid Class D Motor Vehicle Operators license.
Schedule Information
· Full-time, 37.5 hours weekly position – 1st shift (day shift)
· Days off – Saturday and Sunday
Agency Mission:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including autism spectrum disorder to participate fully and contribute meaningfully to their community as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts Executive Branch of government.
Pre-Offer Process:
Recommended candidates must successfully complete pre-employment screening which includes:
·Disabled Persons Protection Commission (DPPC) Abuse Registry Search:https://www.mass.gov/info-details/dppc-abuser-registry
·Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.http://www.mass.gov/hhs/cori
·National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
https://www.mass.gov/lists/dds-fingerprint-background-checks
As part of the hiring process, the Office of Human Resources will be verifying any college-level degrees conferred to the selected candidate. Additionally, any licensure required for the position will be verified. Information provided as part of the hiring process is subject to the Massachusetts Public Record Law and may be published on the Commonwealth’s website.
Education, licensure, and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.
If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete theReasonable Accommodation Online Request Form
For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.
Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:
I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.
II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.
III. A diploma for completion of a one year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience.
IV. A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for the required experience.
Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards
An Equal Opportunity / Affirmative Action Employer.Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.