Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite Specialists.
Essential Duties & Responsibilities:
Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions.
Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations.
Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training.
Remain available to fill anticipated or unplanned staffing gaps.
Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.
Provides physicians and OR personnel with information on new and current minimally invasive surgical products.
Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment.
Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.
Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
Must be able to accurately record and report data metrics related to all specific job functions daily.
Responsible for communicating updates on account information to ensure continuous high levels of service.
Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards.
Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners.
Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.
Adhere to all Stryker and medical facility policies, standards, and procedures.
Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.
Identify continuing education opportunities, schedule/host in-services, if applicable.
Attends customer huddles & meetings as invited.
Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable.
Supports projects and continuous improvement initiatives within OnSite.
Adhere to HIPAA and other related patient confidentiality policies and procedures.
Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.
Obtain and maintain a HSPA Certification, as required.
Carries out additional responsibilities as assigned by direct manager.
Demonstrates professional work ethic and attitude at all times.
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
Adhere to (HIPAA) and other related patient confidentiality policies and procedures.
Qualifications & Experience
Minimum one year of operating room or sterile processing experience preferred.
Must be able to complete and maintain vendor credentialing requirements for all assigned accounts.
Ability to understand account standards and effectively communicate to specialists.
Must be flexible and adaptable to support the needs of the day and works well under pressure.
Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication.
Excellent time management skills with ability to use independent judgment and critical thinking effectively.
Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
Must be able to explain and generate detailed guidelines and procedures.
The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time.
The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.
The role requires you to have your own smartphone. While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle.
Travel Percentage: 80%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.