Client Reference Code: 2024-44332

A dedicated worker with strong technical skills. Adaptable in quickly changing environments and a reliable team player. If this sounds like you, then Regional Operations Center (ROC) Specialist may be the role for you.

BE A PART OF THE CONNECTION

At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As a ROC Specialist, you will be using national tools and processes to provide 24/7 incident management to our vast hybrid-fiber coaxial plant network. You will be monitoring plant performance for optimal service delivery to our valued customers. Whether it be dispatching maintenance teams to fix outages or finding impairments, your work will be directly helping our customers get back online and enjoy using our services.

WHAT OUR ROC SPECIALISTS ENJOY MOST

A supportive work environment with helpful team membersThe knowledge of ultimately helping customersBeing able to rely on team members for whatever arisesA fast-paced environmentAn open communication flow between peer organizations

Being able to rely on your team and their ability to rely on you builds the relationship needed to ensure our network is working optimally. By monitoring operating areas and managing incidents, you will be strengthening the connection between Spectrum services and our customers.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 yearTechnical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issuesSkills: Strong communication, adaptable, quick learnerAbilities: Troubleshooting, problem solving, works well on teamsSchedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred Qualifications

Two-year degree or certificate telecommunications or IT emphasisPrevious experience working in a fast-paced, customer based environment

SPECTRUM CONNECTS YOU TO MORE

DynamicGrowth: With opportunities to develop your career from ROC Specialist I to ROC Specialist III, your talent and abilities will grow tremendouslyJob Perks: Great benefits, thorough training and salary increases as you progress in your careerCompetitive Pay: Generous starting salaryTotal Rewards:See all the ways we invest in you --- at work and in life

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Job Code : ENO170

2024-44332
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $20.00 and $29.15. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13556 Business Unit: Field Operations Zip Code: 14623

Who You Are Matters Here

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