Job Title: Regional Operations Centre Team Lead (ROC TL)

Responsible to: Security Operations Manager

Role Overview: To maintain the security and life safety of the client's staff, assets and reputation. 

Key Responsibilities:

Provide support, guidance and basic disciplinary to the Regional Operations Centre (ROC) and the Security Control Room (SCR) on a shift by shift basis 24/7. Work alongside the Intelligence Analyst to identify any potential impact to DB operations or business travellers in the region. Take responsibility for DB operations or business travellers in the region out of Hours. Oversee the proactive management/monitoring of all security systems and ensure immediate/effective response. Assist with the management of any HR issues requiring action on the Deutsche Bank contract, inclusive of formal interviews, investigations and disciplinaries. Respond to emergency situations/incidents as per current Corporate Security and Non-Financial Risk Management (NFRM) Key Operating Documents (KODs). Work in conjunction with Corporate Security Systems to identify and address any issues arising from alarm analysis. Manage, coordinate and escalate emergency calls and incidents as per Assignment Instructions (AI's) and KOD's. Oversee and ensure correct and timely implementation of the agreed ROC/SCR KOD's. Effectively support Deutsche Bank Crisis Management procedures and processes. Manage and oversee all executive emergency response in conjunction with external monitoring companies. Compliance with all Data Protection requirements in matters relating to investigation records, databases and CCTV records. Produce analysis and reports as required by the Operations Manager and/or the client. Carry out monthly scenario training for all ROC/SCR personnel. Escalate and report any/all security breaches in accordance with AI's. Establish and maintain timely and effective communication between all management levels during incidents, accident and emergency situations. Maintain full understanding of KODs to effectively manage incidents. Deal with the client and the client's staff in a professional and customer engaging manner. Respond to emergency situations and assist with emergency building evacuations when necessary. Ensure that the logbooks for each building(s) under your care are present, completed and up to date by way of daily checks / post visits and sign each book to confirm this. Remain alert to local events which could potentially impact business operations. Any other duty deemed relevant by contract management.

 

The responsibilities listed are not exhaustive. The Regional Operations Centre Manager position requires a flexible approach to responsibilities in order to meet the fluctuating demands of the client.

 

Skills/ Experience Requirements:

Must develop good working knowledge of the Deutsche Bank London estate and all Deutsche Bank building throughout the UK. Good working knowledge of the corporate business environment. Strong networking skills. Good understanding of security risk management. Excellent written/oral communication skills. Well-developed interpersonal skills. Strong motivation and understanding of management techniques. Able to contribute enthusiastically and co-operatively in a management team. Possess a logical approach to work and ability to deliver under pressure with a proactive approach. Maintain a good working knowledge of the Incident Management Process. Good working knowledge of all Deutsche Bank security systems (Access control, CCTV etc.).

 

Role Progression:

The standard progression for the Regional Operations Centre Manager would be the position of Security Operations Manager which would require the following:

 

Comprehensive knowledge of the Deutsche Bank estate (London and outer London) as well as regional locations. Good knowledge of current HR policies. Basic knowledge of business / finance with the ability to manage and track expenditure effectively. Extensive experience in the manned guarding sector. Ability to attend high level contract meetings to discuss the expectations of the client. Excellent knowledge of all process and policies associated with the Deutsche Bank contract.

 

Package:

Pay Rate: £20.10 per hour (salaried) Shifts: 4 on 4 off rotation (Days, Nights & Weekends & Bank Holidays) (42hrs pw) Ability to Hours: 06:00 - 18:00hrs / 18:00 - 06:00hrs