REGIONAL OPERATIONS MANAGER POSITION SUMMARY-Lead an assigned regional territory in the areas of P&L, freshness, compliance (internal and external), customer service, safety, recruitment, collective bargaining, training and development of staff – at all levels. Key Areas of Responsibilities RM position is responsible for 7 areas of concentration. + Customer Engagement + Customer engagement is a focal point aimed at the highest quality experience possible. Brand Loyalty is Imperative to our success. + Set and measure all employees and stores to a high customer service goal. + Merchandise Presentation + Merchandise presentation must create a “WOW” factor when walking into a store. + Brand offerings must be creative and create a great first impression. + Ensures all stores are maintaining visual standards and are always “closing to open.” + Manage Story Inventory + Ensure all employees are properly trained on all basic inventory management/movement/receiving processes. + Ensure all stores are maintaining (Door to Floor in 4 procedures) receiving process. + Recruitment/Hiring and Training/Retention + Ensure overall head count goals are being met across all levels of the store. + Ensure stores are maintaining their labor scheduling budget/models. + Create and/or maintain a development plan for employee growth. + Develop employees at all levels to ensure the store’s bench strength. + Operations + Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store. + Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores. + Responsible for ensuring accurate P&L + Drive Sales, Profitability and Gross Margin Growth + Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards. + Accountable to ensure that trends of underperformance are formally addressed, with clear and documented performance improvement plans. + Communications + Responsible to consistently and effectively communicate the company objectives to all store management teams through organized and scheduled conference calls and email communication. + Establish a process to ensure that stores have accountability to expectations on a consistent and timely basis. + Attributes / Requirements + Experience working in visualization and marketing. + Experience managing multiple employees at all levels. + Minimum of 7 years of progressive responsibility in retail store operations, with successful multiunit specialty store responsibility. + A proven track record of strong performance in driving performance and key field operations metrics, coupled with successful and consistent organizational development history. + Demonstrated experience in successful rollout and implementation of area-wide store presentation, sales, operating discipline, and communications initiatives. + Revenue and profit making orientation. + Proven background and experience associated with associate relations, asset protection, and legal compliance. + Outstanding leadership skills. Inspiring interpersonal effectiveness to lead team, train talent and effect change. Track record of building talent. Able to balance the need of delivering a creative experience, and a profitable result. + Bachelor’s degree required.