Permanent Job Opportunity in Kitchener, ON - Regional Operations Manager Are you an experienced leader with a passion for operational excellence? Do you thrive in a fast-paced environment where your strategic thinking and leadership skills can make a significant impact? If so, we have an exciting opportunity for you! We are seeking a dedicated and dynamic Regional Operations Manager to oversee daily operations across multiple locations. In this pivotal role, you will ensure quality, efficiency, and client satisfaction, while driving operational strategies and best practices. Your leadership will be crucial in recruiting, training, and developing a team of supervisors and cleaning staff, fostering a positive and collaborative work environment. Description Key Responsibilities: 1. Operational Management: o Oversee daily operations across multiple locations to ensure quality, efficiency, and client satisfaction. o Develop and implement operational strategies and best practices to optimize productivity and service quality. o Ensure compliance with company policies, procedures, and safety regulations. o Maintain labour budgets to ensure profitability while meeting service expectations. o Plan and manage budgets, staffing plans, and forecasts in collaboration with local management. o Deliver on P&L targets by monitoring and controlling operational metrics. 2. Team Leadership: o Recruit, train, and develop a team of supervisors and cleaning staff. o Conduct regular performance evaluations and provide coaching to drive individual and team success. o Foster a positive and collaborative work environment. 3. Client Relations: o Build and maintain strong relationships with key clients, addressing concerns and ensuring service excellence. o Conduct regular site visits and client meetings to assess satisfaction and identify opportunities for improvement. 4. Financial Management: o Manage regional budgets, monitor expenses, and ensure profitability. o Analyze financial reports and operational metrics to identify trends and implement corrective actions when necessary. o Maintain labour budgets to balance costs and productivity. o Provide appropriate reporting and analysis to upper management on financial and operational performance. 5. Business Development: o Collaborate with the sales team to identify growth opportunities and support new client onboarding. o Contribute to proposals and presentations for prospective clients. 6. Quality Assurance: o Develop and monitor quality assurance programs to ensure adherence to company and client standards. o Implement corrective action plans to address deficiencies and improve performance. 7. Reporting and Communication: o Prepare and deliver reports on operational performance, client feedback, and financial results to upper management. o Communicate effectively with all stakeholders, including clients, employees, and corporate leadership. Skills Operations management, Project management, leadership communication, hospitality, Operation, Supervision, Management skills Top Skills Details Operations management Project management Leadership communication Hospitality Additional Skills & Qualifications - communication - Hospitality - Facilities management - salesforce - MS Office - Travel Experience Level Intermediate Level + 5+ years of operational management experience, preferably in the janitorial or facilities management industry. + Managing large labour force + Proficiency in Microsoft Office Suite and familiarity with CRM (salesforce) and operational software. + Open to other CRMs - only use this for work orders and case management (ADP) + Bachelor’s degree in business administration, management, or a related field preferred; equivalent experience considered. email your resume to vbrasil(at)astoncarter.com Pay and Benefits The pay range for this position is $90000.00 - $90000.00 Workplace Type This is a fully onsite position in Kitchener,ON. À propos d'Aston Carter: Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, la chaîne d’approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du Fortune 500. Nous sommes fiers d’avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents. La diversité, l’équité et l’inclusion Chez Aston Carter, la diversité et l’inclusion constituent le pont vers l’équité et la réussite de notre personnel. La diversité, l’équité et l’inclusion (DE&I) sont ancrées dans notre culture par : + L’embauche des talents diversifiés ; + Le maintien d’un environnement inclusif par une autoréflexion permanente ; + La mise en place d’une culture de soin, d’engagement, et de reconnaissance par des résultats concrets ; + L’assurance des opportunités de croissance pour nos gens. Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d’autres options d’accommodement. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.