Title: Regional Operations Manager

Location: San Antonio, TX

Position Type: Full time (40 hours/week), salary.

Contract: GSA

Education Level: Bachelor’s degree

Job Category: Health Care

Start Date: March 1, 2025

SIN Number: 621-100

Our Company Promise:

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.  Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

Dependability Integrity Personability Transparency Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees. Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Summary:

Vighter LLC is seeking multiple highly skilled Regional Operations Managers for Operations Management roles in both our Eastern U.S. and Western U.S. Regions. Regional Operations Manager will direct, plan, organize and coordinate a full range of contractor employee functions and programs, within an assigned DHS/CBP sector, to ensure medical support is adequately meeting requirements at the various Border Patrol Stations (BPS), Field Offices (FO) and any temporary DHS/CBP facilities in coordination with the DHS/CBP Sector leadership, the COR, CO and OCMO medical staff. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit. Contracted medical staff work together with CBP personnel to provide health care services for persons of all ages, to include infants, children, adults, and pregnant females.

CBPs Office of the Chief Medical Office (OCMO) employs a family medicine model to provide frontline medical care for persons in CBP custody. This model provides a team of medical professionals comprised of physicians, advanced practice providers (e.g., physicians assistants, nurse practitioners), clinical support staff (e.g., Licensed Practical/Vocational Nurses, Paramedics, EMTs, Certified Medical and Nursing Assistants), and other support staff (Patient Safety Risk Managers and Electronic Health Records Specialists). These contracted medical teams provide basic assessment and medical treatment for persons in CBP custody to include emergency care as needed. OCMO is committed to ensuring a system of care that is ethical, responsible, and accountable through surveillance and monitoring activities that are in place.

Principle Accountabilities:

Provides oversight and performs direct supervision of Deputy Regional Managers, Regional Supervising Physicians, Regional Patient Safety Risk Manager, Regional Pediatric Advisor, Business Assistants, Regional Travel Coordinators and Sector Operation Managers to ensure adequate medical staffing and medical activities are conducted In Accordance With (IAW) the Scope of Work (SOW). As directed by the Office of the Chief Medical Officer (OCMO) medical staff, and in coordination with the Corporate Operations Managers and Sector Operation Managers, select and direct, as required, contract medical staff to operate in other assigned locations, as needed and directed, to augment medical support to those DHS/CBP locations experiencing increased or anticipated increased medical encounters with migrants. Ensure, in coordination with Sector Operation Managers, that the contract medical staff have the adequate size facilities, equipment, supplies, training and other requirements, to provide the required medical support IAW SOW. Determine, in coordination with the National Program Director, OCMO medical staff, CO, and COR, the minimum number of medical providers (e.g., physicians, physician assistants, nurse practitioners) and minimum number of medical support staff (e.g., emergency medical technicians, registered nurses, certified nursing assistants) for each DHS/CBP facility to adequately provide medical support, IAW the SOW. Ensure Sector Managers are effectively providing adequate supervisory control and oversight for their assigned medical staffs IAW SOW. Consistently track medical staff numbers, by providers and support staff, currently available at any given time to adequately provide medical support in all Sectors (and by specific DHS/CBP facility). Share consistently, no less than weekly, the current available medical staff numbers (by Sector and by DHS/CBP locations in each Sector) with National Program Director of the contract company, CO, COR and OCMO medical staff. Develop on a consistent basis, no less than weekly, a priority list of DHS/CBP facilities and Sectors where contract medical staff vacancies exist (based on the available staff in those facilities and the adequate numbers required to provide medical support) Duties will be performed on-site at medical units, which may rotate within a specific region or sector. May be required to travel to CBP headquarters for meetings or as needed. May be required to serve at various medical units within sector/region as requested by CBP or OCMO. Will effectively create spreadsheets, diagrams, PowerPoint presentations, and other forms of training or reporting, using Microsoft Office or other technology-based software. Creates other ad hoc reports and summaries, as needed, or requested by CBP, COR, or OCMO. Works with OCMO to review and clarify any reporting requirements, address any auditing concerns or findings as needed. A deep sense of purpose and dedication to the United States and our U.S. Military Veterans, their Families, and other patients as assigned. An unshakeable adherence to quality and continuous process improvement. An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction. Other duties as assigned.

Knowledge and Skills:

Must have exceptional customer service skills. Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.

Education:

Bachelor's degree in Human Resources, Business Administration or other related field is required.

Qualifications:

Five (5) years of experience, preferably in the public sector. Knowledge or medical terminology is required.  Applicant must possess knowledge, ability, and high level of proficiency in the use of Microsoft Office programs, to include Word, Excel, Outlook, and SharePoint.  Bilingual in English and Spanish encouraged but not required. 

Duty Hours / On-call Requirements:

Generally speaking, the corporate office is open 8 a.m.-5 p.m.; however, during times of rapid mobilization, hours may be extended to include days, nights, weekends and holidays. The are opportunities across a multitude of locations and shifts. We try our best to accommodate your schedule, so please inform Vighter of your desired schedule and/or geographic limitations in advance.

Work Environment:

Location: Vighter Corporate HQs, San Antonio, TX. Supportive team of healthcare professionals and administrative staff. Opportunity to work with diverse populations, including immigration and asylum personnel and underserved communities.

Travel:

As required to satisfy the contractual obligations. Generally, travel is limited to commute from residence to the worksite. Commute is non-compensatory. All official travel is government-funded.

Benefits:

Competitive salary and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full time employees. Company-paid basic Life and AD&D insurance and subsidized health insurance (W2). Paid time off and holidays. Professional development and promotion opportunities.

Physical Requirements:

Must be able to sit for more than 8 hours per day. Must be willing to work overtime if necessary. Must be able to use an elevator or walk up and down stairs. Must be able to lift up to 40 pounds and carry up to 10 feet. Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders. Must be able to read and interpret handwritten and typewritten print. Must be able to communicate by voice and detect sound by ear. Must be able to perform duties in an indoor or outdoor environment. Must be able to pass a criminal background investigation. Must undergo Urine Drug Screening (UDS). Positions require applicants to be US Citizens, 21 years or older.  Must complete criminal background check, and Child Abuse and Neglect (CAN) background check. 

Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award.

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