Regional Operations Supervisor Oak Hill, TX, US, 78736 PHYSICAL OFFICE LOCATION: PEC Oak Hill District Office - 9115 Circle Drive, Austin, TX 78736, Oak Hill, TX 78736 $51.07/hr. Minimum Starting Base Pay* + KPI Bonuses + Competitive Benefits *Qualifications may warrant greater starting base pay within the full pay range. Individual base pay is determined by experience, job-related skills, and relevant education or training. P Position Summary: This position is responsible for supervising employees in the Construction and/or Service Departments. Essential Duties and Responsibilities: + Responsible for construction and maintenance of overhead and underground lines + Maintain construction standards and acceptable specifications + Manage fleet and equipment maintenance + Lead and/or monitor job briefings and tail board meetings + Approve purchasing invoices, work orders and focus on efficiency and cost controls + Maintain a safe and reliable system for members and the general public + Maintain and promote a safe work environment for employees + Manage construction project completion + Participate in emergency restoration and call-out duty + Update the UC mapping system + Participate in the process for damage claims + Recommend and approve purchases and invoices + Resolve customer complaints and answer customers' questions regarding department management policies and procedures + Supervise the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems + Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes + Implement corporate and departmental policies, procedures and service standards in conjunction with management + Discuss job performance problems with employees to identify causes and issues and work to resolve problems + Teach and instruct employees in job duties and company policies or arrange for training to be provided + Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action + Recruit, instruct and supervise subordinates + Interpret and communicate work procedures and company policies to staff + Develop and review operating procedures + Develop and manage department budget + Establish work priorities and activities + Recommend promotions, transfers, hires and other disciplinary action + Establish metrics and prepare monthly reports + Coordinate activities with other departments + Conduct and participate in safety meetings + Maintain the security of confidential information + Stay abreast of advances in technology Knowledge, Skills and Abilities: + Knowledge of business and management principles including strategic planning, resource allocation, leadership techniques and budgeting + Knowledge of using computer systems, which may include setting up and using hardware and software programs, entering data or processing information + Knowledge of principles and processes for providing customer service + Knowledge of principles of electricity, safety practices and codes + Knowledge of electric power industry construction standards + Knowledge of voltage testing equipment + Skilled in monitoring and managing performance + Skilled in establishing and communicating performance expectations and metrics + Skilled in time management + Skilled in prioritizing and managing changing priorities + Skilled in anticipating, identifying, analyzing and resolving conflict and problems + Ability to communicate effectively verbally and in writing + Ability to listen and understand information verbally and in writing + Ability to teach employees to set up and disseminate information from various types of voltage testing equipment + Ability to train and teach employees the art of troubleshooting and the safe, timely manner of power restoration; including substation, distribution lines and residential lines M Minimum Qualifications – (Education, Experience, Certification, & Licensure): + High School Diploma or equivalent + Five years as a Lineworker Apprentice 4 or Journeyworker + Two years of leadership experience + Valid Texas Class A CDL + DOL Certified Journeyworker Preferred Position Open Until Filled Pedernales Electric Cooperative is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected Veteran status, age, or any other characteristic protected by law. Join PEC At PEC, we know happy employees produce great work. As a PEC employee, you’ll find we’re always willing to invest in you — because we know that we do better when you do better.