Position Summary:
The Regional Practice Manager (RPM) is a field position responsible for supporting clinic growth through excellence in execution of practice management initiatives and patient intake processes. The RPM provides support to direct reports by providing education, communication, leadership, and accountability to practice management associates. The RPM works in collaboration with Regional Vice Presidents (RVPs) and Regional Directors (RDs) on procedural changes and communication of initiatives that affect practice management policies and procedures. This RPM position is responsible for supporting the mission, vision and values of Upstream Rehabilitation.
Responsibilities:
Leadership o Lead and manage Patient Care Coordinator (PCC) Floats, to include performance management, coaching and developmentSchedule design/payor tiering and Schedule Efficiency Model (SEM)Act as facilities liaison/manage clinic maintenance schedulesPerform Verification of Benefits (VOB) and authorization task managementManage referral and doc routing portal overflowManage arrival rate thresholdManage care intensity exception reportingEducation/Communication Audit welcome callsProvide weekly updates to practice management staffInform Clinic Directors (CD) of all new and changed administrative policies and proceduresAccountability Provide coverage and support to neighboring regional level staffOther duties as assigned
Qualifications:
Bachelor’s degree in business, healthcare management, or related field or equivalent experience3+years’ experience working in medical practice management operationsPrior experience working in and managing multiple clinics preferredExcellent communication skills – must be able to relate well to “Business Office” and “Field Leadership”Proficient knowledge of medical practice management operations1+ years managing experience preferredDemonstrated peer leadership experienceKnowledge of computer programs including EMR/EHR systems, patient management systemsProficient with Microsoft Office Suite or related softwareMust possess a valid driver’s license
Physical Requirements:
This position is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.Requires frequent travel to assigned clinics and the business office. Will require some overnight travel.This position is subject to sedentary work.Ability to drive a vehicle and walk to/from various locationsConstantly sits, with ability to interchange with standing as neededConstantly communicates with associates, must be able to hear and speak to accurately exchange information in these situationFrequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.Constantly uses repetitive motions to type.Must be able to constantly view computer screen (near acuity) and read items on screen.Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist.Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder
This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.
Fulltime positions include:
Annual paid Charity Day to give back to a cause meaningful to youMedical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance3-week Paid Time Off plus paid holidays401K + company match
Please do not contact the clinic directly.
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Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.