Title: Regional Program Manager

Locations: Yuma, AZ; Tucson, AZ; San Antonio, TX; Big Bend, TX; Del Rio, TX; El Paso, TX; Rio Grande Valley, TX; Laredo, TX; San Diego, CA; El Centro, CA, Miami, FL

Position Type: Full time (30-40+ hours/week), salary.

Contract: GSA

Education Level: Bachelor’s degree.

Job Category: Health Care

Start Date: March 1, 2025

SIN Number: 621-100

Our Company Promise:

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients.  Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

Dependability Integrity Personability Transparency Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees.

Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Summary:

The Regional Program Manager (PM) provides senior level management expertise and oversight for the medical services contract and medical units of their assigned sector of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, U.S. Border Patrol Border (USBP) Stations. The PM, while supervising a team of deputy program managers, is responsible for ensuring successful completion of administrative and program management tasks in accordance with the polices and protocols listed in the Statement of Work (SOW) and Department of Homeland Security (DHS) directives for the delivery of healthcare services to persons in custody. This position will provide programmatic management to the effort, ensuring that all the program goals and objectives are achieved in an accurate, efficient, and effective manner.

Contracted staff will work alongside uniformed Customs and Border Protection (CBP) Agents/Officers in secured federal facilities along the southwest border of the United States. These secured federal facilities are staffed and monitored by CBP personnel and/or contracted security staff 24 hours a day, 7 days a week to assure a safe working environment to include the co-located medical unit.

Principle Accountabilities:

Serves as the programmatic authority for the medical services contract and medical units of assigned sector of the U.S. Customs and Border Protection sites including, Office of Field Operations (OFO) ports of entry, and/or U.S. Border Patrol Border (USBP) Stations. Demonstrates a caring and helpful attitude when interacting with patients, vendors and fellow employees. Oversees and tracks the progress of sector personnel, ensuring that personnel are vetted and attend orientation as required in the SOW. Manages and oversees the scheduling process assuring staffing coverage is maintained to meet operational needs and oversees the day-to-day management within assigned sector. Manages the logistics/procurement strategy for assigned sector. Maintains the risk management program, medical sentinel event reporting and follow-up, quality assurance/performance improvement, and medical surveillance plans within assigned sector. Conducts analysis to ensure continuous performance improvement and development of best practices through support and collaboration with the National Deputy Program Director. Ensures reporting requirements and timelines are achieved. Participates in the recruitment and selection process for all contract employees in assigned sector. Coordinates medical in-service training to physicians and clinical staff, as necessary. Maintains non-involvement in the security aspect of patient care and custody. Participates in disease surveillance activities and public health and epidemiology studies/efforts, as needed. Attends/Leads general staff meetings. Performs record keeping functions in accordance with program policies and position. Maintains functional proficiency and ease of use utilizing electronic health records as required by, and appropriate to, position. Completes all initial, annual, and ad hoc training or competencies as required/assigned. Maintains patient confidentiality, and confidentiality of medical records, in compliance with the Privacy Act and HIPAA regulations in all work activities as applicable. Adheres to, and maintains awareness of DHS and CBP Policies, Procedures, Directives, and Operational Memoranda. Functional proficiency and ability to document patient-centered health care in the required electronic health record or electronic medical record, in the required format, in a timely manner, and in compliance with contract policy and guidance. A deep sense of purpose and dedication to the United States and our U.S. Military Veterans, their Families, and other patients as assigned. An unshakeable adherence to quality and continuous process improvement. An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII). Provide training and support to remote employees on timekeeping systems and processes, including troubleshooting issues and providing guidance on using timekeeping tools effectively. Stay informed about changes in timekeeping technology, regulations, and best practices, and make recommendations for updates and improvements to timekeeping processes. Other duties as assigned.

Knowledge and Skills:

Must have exceptional customer service skills. Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.

Education:

Bachelor's degree in accounting, business, finance or other discipline related to the area of assignment from appropriately accredited institution.

Qualifications:

Five (5) years of management level experience in the provision of healthcare services required, two of which must have been supervisory in nature with demonstrated progression in responsibility. Experience with medical screening/triage in an operational environment. Excellent past performance reviews on similar contracts. Experience successfully managing multi-task projects in various locations and supervising 50+ employees. Demonstrated ability to ascertain relevant facts and information; prepare executive level summaries; and analyze management and financial reports to identify trends, performance gaps and contract status information. Must demonstrate effective leadership and possess effective oral and written communication skills. Bilingual in English and Spanish is preferred, but not required.

Duty Hours / On-call Requirements:

Generally speaking, locations supporting the CBP-ICE mission set are open and active 24/7/365, to include days, nights, weekends and all holidays. We try our best to accommodate your schedule, so please inform Vighter of your desired schedule and/or geographic limitations in advance.

Work Environment:

Locations: Yuma, AZ; Tucson, AZ; San Antonio, TX; Big Bend, TX; Del Rio, TX; El Paso, TX; Rio Grande Valley, TX; Laredo, TX; San Diego, CA; El Centro, CA, Miami, FL Supportive team of healthcare professionals and administrative staff. Opportunity to work with diverse populations, including immigration and asylum personnel and underserved communities.

Travel:

As required to satisfy the contractual obligations. Generally, travel is limited to commute from residence to the worksite. Commute is non-compensatory. All official travel is government-funded.

Benefits:

Competitive salary and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full time employees. Company-paid basic Life and AD&D insurance and subsidized health insurance (W2). Paid time off and holidays. Professional development and promotion opportunities. SCA employees: Health & Welfare paid in cash (with proof of ACA-compliant health insurance from the open market or Vighter, LLC). Employee may use funds to offset any benefits premiums, fund their 401(k) retirement account or a combination of the two.

Physical Requirements:

Must be able to sit for more than 8 hours per day. Must be willing to work overtime if necessary. Must be able to use an elevator or walk up and down stairs. Must be able to lift up to 40 pounds and carry up to 10 feet. Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders. Must be able to read and interpret handwritten and typewritten print. Must be able to communicate by voice and detect sound by ear. Must be able to perform duties in an indoor or outdoor environment Must undergo Urine Drug Screening (UDS). Positions require applicants to be US Citizens, 21 years or older.  Must complete criminal background check, and Child Abuse and Neglect (CAN) background check. 

Vighter LLC is an equal opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Position is contingent upon contract award.

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