*This position will support Cleveland/Canton, Ohio areas*

▶Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 67,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. 

▶How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed Be Courageous with Your Point of ViewChallenge the Status QuoAct Like an EntrepreneurHave an “It Can Be Done” AttitudeDo the Right Thing Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Work location options: Detroit MI; Lansing MI

▶About This Opportunity

High performing subject matter expert on restaurant brand standards and restaurant operations working on behalf of the Restaurant Platforms teams and, in partnership with Field Operations, to coach, verify, and drive continuous improvement of brand standards execution, food safety, customer experience, and restaurant operation controls.

KEY DUTIES AND RESPONSIBILITIES

Coach, verify and drive improvement of restaurant brand standards execution in the field including quality food preparation, full/fresh presentation and execution of the promotional sales plan and key focus items.Coach, verify and drive improvement in food safety in conjunction with the third party Food Safety Audits (Ecosure).Coach, verify and drive improvement in the customer experience with attention to hospitality, quality, speed of service and cleanliness as measure by the Customer Experience Visits (CEV).Coach, verify and drive improvement in restaurant operations controls including labor, waste and shrink to improve productivity and profitability. Identify opportunities to simplify operations and improve consistent execution.Support new restaurant growth.Partner with respective Area Leaders and Regional Leaders for a unified focus in the field.

EDUCATION AND EXPERIENCE:

EDUCATION: Associates/2 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

YEARS OF MANAGEMENT EXPERIENCE: 5+ years

CERTIFICATIONS / LICENSES: Serve Safe, Valid Driver's License

SPECIFIC KNOWLEDGE AND SKILLS:

Restaurant operations experience including managing a restaurant as well as training experience (QSR, Fast Casual or Casual Dining)Financial analysis capability relating to restaurant P&Ls including sales, margin, waste, shrink, net profit.Knowledge of restaurant industry, foodservice best practices in hospitality, quality, speed of service and cleanliness as well as business acumen of running a complete business unit.Experience developing and operating delivery, order ahead and drive-thru restaurant operations.Proficient in a variety of software systems (Word, Excel, Outlook and Power Point) and able to adapt to new systems.Ability to travel, frequently and on short notice for extended periods of time, working across all day parts.Strong facilitation, influence and leadership skills