Job Description

As a Regional "Shop" (sales) and Agency Manager you will be responsible for management of sales locations within a territory. Channels: Shops, Agency, TVM (incl. Handhelds). Travel requirements is 40 - 50% travel

Key Responsibilities:

· Ensure customer experience standards established by the company are met at locations within territory

· Evaluate and report on cost to sell metrics and identify and execute growth strategies across responsible locations

· Coordinate services provided at Shops (customer service/sales locations) by vendors and contractors

· Ensure policies and contract obligations are followed, including

Collection of funds due Contracts and amendments current Required Shop Training’s completed Agency training is up to date Site visits and Shop safety walkthroughs (Audits) Escalate facilities maintenance and safety concerns from Audits

· Establish new locations (sourcing) for sales related stops and work closely with Government Affairs/Infrastructure on subsidy and bus stop needs

· Establish new Agents for locations that that require offline sales

· Direct Management of Shop (sales and customer service) Management

Required qualifications, capabilities, and skills:

· At least 3 years of supervisory/management experience with a proven ability to lead.

· Strong written and verbal communication skills

· Strong interpersonal skills: the ability to effectively interact with various styles and levels of management.

· Ability to solve problems and act in a decisive way to achieve results.

· Must be able to meet deadlines and multi-task.

· Experience with Bus Terminal Operations Preferred

· A working knowledge of Microsoft Office Suite is required.