FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
PRIVATE CLIENTWe’re dedicated to amazing our special customers through our luxury personalised service. We’re a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we’re unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.
NEW YORKOur New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best connected office neighbourhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.
THE ROLEReporting to the Senior Regional Sales Manager, the Regional Sales Manager will enhance the Farfetch customer experience for our most valuable clients through leadership of the North America Private Client department. The focus will be placed on growing the country's top clientele, engaging new clients and increasing brand desirability. Responsibilities include managing team members to achieve and exceed goals. You have considerable team management experience (minimum 5 years), can manage sales turnover per annum and will demonstrate experience exceeding goals through your management skills.WHAT YOU’LL DOYou will work with the PC leadership team to establish vision and build regional and global strategy in Private ClientYou will set and manage goals for a team of Senior Stylists, Stylists and Assistants, meeting with them to review performance against set goalsYou will develop the team, providing guidance and direction to help improve their sales techniques and general client managementYou will analyze sales reports, client books and client engagement/travel budgetsYou will work on customer acquisition strategies and projects, using professional and personal networksYou will work with the Brand Marketing team on events, brand collaborations and partnerships to attract more top tier customersYou will promote clienteling efforts that focus on growing and retaining our top clientsYou will work with the global Merchandising team to ensure maximum knowledge of forthcoming stock availability for customer benefitYou will maintain general level of market competitor awareness on and off line through reference to other websites and editorial, and seasonal comparative shopsYou will attend brand events to aid in the development of the business and act as a Farfetch brand ambassadorYou will maintain basic team management standards with timekeeping, expense reporting, scheduling, and new hire trainingYou will participate and present during All Hands monthly meetings, North America manager meetings, internal gatherings and global gatheringsYou will assist Director in annual PMP processWHO YOU AREYou have sales leadership experience in a related industryYou have managed a team of direct reportsYou have commercial awareness with history of exceeding goalsYou have experience managing the business development process, as it pertains to sales executives and organizational/departmental goalsYou are well-versed in Salesforce and ExcelYou are highly strategic, with experience presenting at all levelsYou are able and willing to travel when necessaryEQUAL OPPORTUNITIES STATEMENT FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.REWARDS & BENEFITS Medical, dental, vision, with flexible spending account401K plus company match, PTO and volunteer days Wellness, and cell phone reimbursementsFamily Lunch, catered weekly when in officeNYC WAGE TRANSPARENCY LAWThe pay range for this position at commencement of employment is expected to be between $115,000 and $126,000 [year]; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.