Our Opening and Your ResponsibilitiesMettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 37 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Essential Duties and Responsibilities:Provide a World Class customer experience and own the customer relationships for the selected Key AccountsBe the sole point of contact for assigned accounts representing their needs to ensure a positive experience and execution Build and manage strong, long-lasting client relationships for the selected Key Accounts as their trusted advisorManage the financial performance and champion Services needed as the trusted advisor of the selected Key Accounts, subsequently driving growth within assigned accountsManage all customer communications and escalations for the selected Key Accounts with a sense of urgency—ability to keep up with emails, voicemails, and meetingsDevelop a pro-active experience for Key Accounts by owning, researching, and communicating on all Completed On-site Service Visits, Future Service Needs, Parts Sales Orders (Warranty and Billable), Parts Returns (ARM’s), Upgrades (Warranty and Billable), Rentals, Invoice Disputes, and Service Escalations for selected Key AccountsPromote the strategy of the department to all stakeholders in the Service department (Service Operations, Service Sales, Rentals, Quality, and Administration) and throughout the Mettler Toledo organizationCreate and run Business Intelligence (BI) reports to understand past transactions for selected Key AccountsCreate and present Power Point Presentations for the Service team for upcoming virtual and on-site customer meetingsFocus on process improvement and continuous improvementTravel into the region (Gemba) as needed for customer escalations to visit customers, work with Field Service Technicians (FST’s), and to visit with Sales team membersManage special projects as assigned by the National Service ManagerIdentify and maintain a professional working relationship with Service Operations personnel, Service Sales Team, and Product Sales Team 
What You Need to SucceedRequired Knowledge, Skills, and Abilities:Ability to handle a hectic, fast pace, ever-changing work environment, while maintaining a professional attitudeMust be organized, efficient and detail orientedInnovative and effective problem-solverExceptional communication skills and presentation skills (written and verbal), as well as excellent interpersonal skills to foster interaction within all levels of the organization and our customersAbility to handle multiple projects with changing priorities and deadlinesWorks well alone or as part of a teamIn addition to our core values all employees must follow the Code of ConductSupport and conform to 5S objectivesExperience with computerized office systems and software (i.e., BI Reporting, Microsoft PowerPoint, Microsoft Excel Analytics)Other duties as assigned
Minimum Education / Experience Required:Bachelor's degree in business, Management, or technical field is preferred6 years of relevant experience is required
Our Offer to YouMedical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policiesAll the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighingA brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipmentAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.Equal Opportunity EmploymentWe are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you’d like more information about your EEO rights as an applicant under the law, please click here.