Essential Duties and Responsibilities:

- Ensure contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.

- Identify training needs and development opportunities for subordinates.

- Develop work schedules and assign duties to subordinates to ensure efficiency.

- Discuss job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Evaluate subordinates' job performance and recommend appropriate personnel action.

- Ensure compliance with the company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks.

- Comply with all company required policies, procedures and processes including but not limited to required training.

- Evaluate systems and data to improve quality control and process improvements.

- Conduct process improvement utilizing project reports.

- Report issues, problems, and concerns to management.

- Ensure work with customers is executed in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.

- Perform other duties as assigned by management.

Minimum Requirements Minimum Requirements:

- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Minimum two (2) years supervisory experience in case management; automated data systems; working with disadvantaged populations.

- Previous Maximus experience preferred. - Previous incumbent experience preferred.- Must work onsite in Great Falls, MT.
#HighlightedJobs0402X EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.