Regional Supervisor (Control Center) Bus Operations Control Job Description: Regional Supervisor - Control Center (Northern/Central Division) Move forward with us! At NJ TRANSIT, you'll be joining us in transforming the third-largest transportation agency in North America. We are committed to delivering safe, reliable service that gets our customers to their destinations on time—and we’re looking to hire talented folks with a love of learning to make it all possible. Summary Supervise the activities of road operations statewide to identify and address issues to ensure service quality within budget and on-time performance parameters. Roles and Responsibilities: + Working in the Control Center, assigned to a console, observes and supervises Bus Operations activities to ensure safe and effective delivery of transit services to customers through responsible supervision and effective communication, both verbal and in writing. + Makes quick and effective decisions, working under intensive time pressures; reacts calmly and professionally in emergency situations; oversees operations as required during emergencies and severe weather conditions. Quickly analyzes a situation and provides a solution. + Follows procedures in dispatching personnel for emergency and non-emergency response. + Prepares daily comprehensive reports and correspondence, such as CAD incident report, on-time performance report, log reports, inclement weather reports, etc. + Communicating with the operator through CAD and a bus radio, troubleshoots mechanical and electronic equipment problems, such as radios, fareboxes, wheelchair lifts, air conditioning and heating, P/A announcements, and other problems, utilizing the Road-Call Reduction Manual. + Uses information available from CAD system to evaluate service and adjust as necessary to maintain consistent reliable service levels. + Coordinates with Field Regionals and other NJ TRANSIT departments and outside agencies as required to handle extraordinary events, such as: major fuel spills, major accidents, traffic interruptions, weather conditions, special events, and rail disruptions, and implements contingency plans to bring situation under control. + Monitors radio sign-on, radio/PA checks, and uses CAD radio communication equipment to communicate information and/or instructions to revenue and non-revenue vehicles. + Understands all ADA regulations and NJ TRANSIT policies and procedures. + Responsible for maintaining, reading, and referencing the Standatrd Operations Procedures Manual to understand and perform their duties adequately, reflecting their responsibility towards the Corporate Mission Statement. + Attend meetings and trainings as required. + Prepare documents and reports as requested + Quarterly shift rotation within control center to enhance career development and improve employee knowledge of company operations. Education, Experience and Qualifications: Required: + High School Diploma or high school equivalency diploma PLUS + Three (3) years of full time paid work experience in progressively responsible positions; OR + Three (3) years of full-time experience as a NJTRANSIT Bus Operator OR, + Associate’s Degree, and one (1) year of full-time paid work experience OR, + Honorable discharge from any branch of the US Military. + Any equivalent combination of education and experience equal to or greater than three years Preferred: + Bachelor’s Degree with at least one (1) year of full-time work experience Knowledge and Skills: + Possess a working knowledge of and ability to adhere to all federal, state law, regulations and NJT policies. + Excellent organizational and time management skills. + Possess a working knowledge of common transit practices, equipment, terminology, safety precautions and safety rules. + Working knowledge of MS Office Suite and transportation specific software and applications. + Ability to successfully plan, execute, supervise, and inspect the work of others. + Excellent written and oral communication skills + Ability to develop and maintain clear, concise and accurate records/activity logs. + Ability to create and maintain effective and professional working relationships within all levels of the organization. + Ability to deal with both employees and to customer’s courteously, tactfully, and professionally. + Ability to identify potentially hazardous conditions and take corrective action to resolve/or remediate. + Demonstrate good judgment. + Demonstrated critical thinking, the ability to conceptualize, apply, analyze, synthesize, and/or evaluate information gathered from, or generated by, observation, experience, reflection, reasoning, or communication, as a guide to action and anticipate issues. + Ability to make quick but well-reasoned operational decisions. + Show dependability, initiative and resourcefulness. + Physical condition must be commensurate with the demands of the position. + Ability to identify potentially hazardous conditions and take corrective action to resolve/or remediate. + Demonstrate good judgment. Certificates, Licenses, Registrations: + Must possess a valid New Jersey State drivers' license at the time of hire and maintain such license for the duration of employment. + Within six months of hire must obtain a CDL B permit. + Within twelve months of employment employee must successfully complete NJT’s supervisory training The Art of Managing People I and II and obtain a CDL B with a Passenger Endorsement. Working Environment General outdoor and office Physical Demands Some light lifting, prolonged periods of sitting in vehicle, standing, walking, bending, and stooping Other Conditions: NOTE: This position is safety sensitive. All candidates and employees must be able to successfully pass a pre-employment drug test with a negative result and are subject to additional testing as required by the DOT/FTA Drug and Alcohol regulations. This is a 24/7 operation employees in the title of Regional Supervisors work flexible schedules, including nights, weekends and holidays as NJ Transit operations dictate. Must be willing to respond to emergencies and work extra hours. At NJ Transit, you will enjoy a competitive salary and excellent benefits package: + Comprehensive Family Health Insurance – Medical, Prescription, Dental, Vision + Flexible Spending Account + Life Insurance + Paid Leave + Tuition Assistance + Pre-Tax Commuter Benefits Plan + Retirement Plans + 401(a) - Retirement plan with a 6% employer contribution + 401(k) - Retirement saving plan with up to an 3% company match + 457(b) - Deferred Savings Plan The DOT Drug and Alcohol Testing Regulation 49 CFR Part 40 does not authorize the use of marijuana for any reason . It is unacceptable for any safety-sensitive employee subject to drug testing under DOT regulations to use recreational or medical marijuana. The prohibition includes any derivative of marijuana such as CBD oils, teas, etc. T he use of recreational and medical marijuana is a violation of NJ TRANSIT’s Drug and Alcohol-Free Workplace Policy for safety-sensitive employees. At NJ TRANSIT, diversity and inclusivity are vital to our success as we are committed to hiring individuals from diverse backgrounds, experiences, abilities, and veteran status. As an Equal Opportunity Employer, we encourage all qualified applicants to apply and join our team.