As a Regional Technical Service Manager for Radiometer, a Danaher company, you will lead the field service organization with a focus on customer support and operational excellence. You will manage service operations, ensure effective service delivery, and support regional sales and channel partners.Key Responsibilities:Field Service Management: Oversee assignments for customer support, manage the installed base for Field Service Engineers (FSEs), and make periodic adjustments.KPI Achievement: Establish and drive Key Performance Indicators (KPIs) for the region by setting customized goals.Regional Support: Provide Sub-Saharan service and installation reporting, and general support to Regional Sales Managers and Channel Partners.Service Operations: Utilize Danaher Business System (DBS) to manage and track service department progress, oversee service delivery, and manage service escalations to improve customer turnaround time (TAT).Inventory and Invoicing: Manage inventory and ensure timely invoicing of Service Work Orders (SWO).Channel Partner Management: Coordinate and direct service delivery activities of channel partners and distributors across RSA and SSA.Essential Requirements:Financial Management: Support regional services P&L, manage expenses, revenue plans, and financial performance targets.Strategic Input: Contribute to the development and execution of service strategies, business development, and performance objectives.Operational Objectives: Establish and delegate operational objectives, supporting the strategic goals of Radiometer.Leadership and Mentorship: Provide guidance, mentorship, and lead by example to drive excellence in execution and performance.Team Talent Management: Manage training needs, performance, and engagement of the field team, acting as an advisor, facilitator, mentor, and leader.

Preferred Experience:Cost Control: Manage service revenue, collectables, service contracts, and spares/consumables billing. Prepare and submit yearly service budgets.Cross-Unit Collaboration: Frequently interact with other unit managers to review business objectives and set goals.Policy Enforcement: Enforce service policies and procedures.Channel Partner Support: Manage and support channel partners and third-party service providers.Proven Management Experience: 3-5 years of demonstrated success in managing a technical services team.This role requires a blend of technical acumen, strategic insight, and leadership skills to ensure exceptional service delivery and drive business success within Radiometer, a Danaher company.

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