POSITION:  Regional Venue Technology Manager – West Region    DEPARTMENT: Information Technology REPORTS TO: Director of Venue Technology and Operations FLSA STATUS: Exempt

 

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

Reporting to the Director of Venue Technology, the Regional Venue Technology Manager is primarily responsible for managing technology needs of event-based venues in the West Region, including but not limited to the management of third-party vendors, venue technology projects, Point-of-Sale technology (terminals, kiosks, peripherals, etc.), Desktop support and day-to-day management support. The successful candidate will lead a team providing operational support to users and ensures availability, stability and security of business systems and IT infrastructure platforms.

ESSENTIAL DUTIES & RESPONSIBILITIES

Collaborating with venue-based support resources to deliver and actively support point-of-sale, payment, and other systems critical to business operations. Scheduling, managing, mentoring, and optimizing the deployment of salaried and hourly venue technology staff. Managing and optimizing third-party vendor relationships and associated contracts for venue technology, including point-of-sale vendors, digital menu board providers, mobile app providers, loyalty providers, etc. Working with the Corporate Infrastructure team to design, deploy, and maintain IT infrastructure and enterprise systems, such as corporate email, security, accounting/finance systems, and collaboration tools. Collaborating with the broader technology team to estimate, design, implement, and manage venue technology solutions that support the business. Evaluating, recommending, and implementing third-party technology products and services to achieve organizational goals, including providing quality service for guests and maximizing profitability. Increasing the productivity and effectiveness of venue technology operations through the definition of standards, best practices, and promoting the reuse of recommended enterprise technologies. Establishing and maintaining IT Service Management processes and procedures that can be effectively scaled. Managing IT finance processes such as budgeting, reporting, and invoice approval. Understanding and participating in the development of all areas of the Information Technology architecture. Managing venue technology projects, leading project teams to manage delivery schedules and ensure the realization of project benefits. Defining and communicating end-user architecture strategies, principles, standards, policies, and procedures. Analyzing the current application portfolio, installed technology, and infrastructure to detect deficiencies and recommend solutions. Acting as the business relationship manager between West Region properties and the Legends IT department. Acting as an escalation point for venue technology teams and operators across West Region properties. Managing client relationships and expectations for venue technology solutions across West Region properties. Gaining an in-depth understanding of the organization’s needs to provide guidance on strategic and technical direction. Performing additional related duties, tasks, and responsibilities as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION & EXPERIENCE       

Bachelor’s degree in IT or related field. 8+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry

SKILLS & ABILITIES

Technical knowledge of IT systems Experience with Windows 10 and Microsoft Office 365 suite of products PCI risk and compliance IT Security and incident response Ability to motivate and lead Ability to effectively manage and produce in a matrixed Excellent interpersonal and communication skills Strong contract management skills Microsoft Windows Server 2012, 2016 IT Management tools (e.g., Active Directory) Experience with an IT ticketing solution to track and manage issues and requests (e.g., ServiceNow) Managing external vendors delivering managed IT services Relevant technical and project management certifications Function as a leader throughout the project lifecycle Manage scope and estimate delivery schedules on the Provide mentoring and support to venue technology team A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics. Excellent written and verbal communication skills, with the ability to communicate with all levels of Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced Strong problem solving and creative skills, and the ability to exercise sound High level of integrity and dependability with a strong sense of urgency and result-orientation

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Remote | 20% Travel Required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.