Zendesk is growing and seeking a strategic high-performing Regional Vice President, with experience in leading and creating change, and responsible for leading sales efforts for the Mid-Market segment (1000-4999 employees) within the U.S. Eastern region. You will help build and strengthen high performance sales teams that drive sales of Zendesk's Customer Support platform which requires experience and expertise in building strategic customer relationships and navigating, negotiating, and closing deals with a wide range of sales cycles and deal sizes. As a validated second-line leader, you know how to hire top talented account executives and sales leaders with strategic selling experience in new business, as well as upsell and cross-sell within an existing customer install base while driving revenue results. Your transformational leadership will not only foster an environment of continuous improvement, but will also ensure a positive and accountable work culture.  You will develop, manage, and coach your leadership team, while leading by example and providing the mentorship and direction needed to hit our ambitious targets and build a scalable and repeatable process of success within our teams.  This is a rewarding yet demanding role that will allow the right individual to make a significant impact within our sales organization!

Responsibilities:

Embody our ICONIC leadership framework to lead an outstanding sales organization.

Execute sales strategy across multiple verticals in 1000-4999 employee companies

Lead, recruit and retain a growing organization of experienced Sales Leaders and high-performing Account Executives

Train, mentor and motivate the sales team

Cultivate collaboration within the team and encourage continuous learning while holding the team accountable to customer and business impacts and out comes

Help drive complex deal transactions and negotiations

Set and execute an aggressive customer acquisition strategy

Maintain and nurture key customer relationships to ensure customer satisfaction and develop and implement strategies for expansion and product growth

Provide detailed and accurate sales forecasting

Lead overall sales process, set and drive accountability to activity metrics for sales funnel management

Collaborate with marketing, SDR's, pre-sales, sales ops, professional services, sales acceleration and customer success teams to align go-to market strategies and execution

Plan and manage at both the strategic and operational levels

Drive accountability to sales success

Requirements:

10+ years in software/SaaS (ideally in a CX, CRM, ERP and/or B2B SW company)

5+ years of sales leadership experience within software/SaaS organizations

2nd or 3rd line sales leadership experience

Experience leading teams selling to mid-sized accounts & closing deals from