With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

\n \n Job Description

Location: Person could reside anywhere in the North East.

\n

\n

Join Our Team as a Regional Vice President of Operations

\n

Are you ready to lead with purpose and make a lasting impact? Associa is the industry’s leading community management company, serving over seven million homeowners every day. With over 300 branch locations across North America, Associa is dedicated to bringing positive impact and meaningful value to every community. Read on about this unique and exciting opportunity to join our leadership team as a Regional Vice President of Operations.

\n

Why Associa?

\n

· Gold Standard Excellence: Proudly recognized by Deloitte and the Wall Street Journal as a Gold Standard Best Managed Company for five consecutive years.

\n

· A Great Place to Work: We are honored to be an eight-time recipient of the prestigious Great Place to Work® certification, celebrating our high-trust, high-performance workplace.

\n

· Family Spirit: Experience a workplace where family spirit, innovation, integrity, and loyalty are more than just words—they're in action every day.

\n

· Commitment to Community: If you have a passion for superior customer service, a deep sense of community commitment, and the drive to lead and inspire others, you’ve found your home with Associa.

\n

About the Role:

\n

As the Regional Vice President of Operations, you will be at the forefront of our mission to positively impact communities. In this key leadership role, you’ll guide and mentor Branch Presidents, driving strategic growth, operational excellence, and customer satisfaction.

\n

We’re looking for a leader who embodies our values, thrives in a collaborative environment, and is passionate about making a difference.

\n

What You Bring:

\n

· A passion for delivering outstanding customer service and creating meaningful connections within communities.

\n

· Proven leadership experience with a strong track record in operations management.

\n

· A commitment to innovation, integrity, and continuous improvement.

\n

· The ability to inspire and motivate teams to achieve exceptional results. They also need to provide timely feedback and guidance for both their team and to fellow executives on operations-related issues.

\n

This is accomplished by:

\n\nEmbodying Associa's Mission and Company Values\nAssessing, selecting, and developing \"raise the bar\" talent\nDefining and implementing strategic direction\nDriving and monitoring key business driver results via the branch Balanced Scorecards\nDeveloping new resources and revenue streams\nMotivating and empowering branch teams to achieve success, as measured via the Balanced Scorecard\nDevelop, monitor and administer financial program to maintain efficient, quality services.\nLeading the alignment of people, systems, process and culture in our integrated client delivery model\nIdentifying organic and inorganic growth opportunities within the branch\nWeekly travel will be required for the role.\nOther duties as assigned\n\n Requirements\nBachelors Degree Required\nMasters Degree Preferred\n10+ years of directly related or closely related experience\n7 -- 10 years of Management and/or Supervisory experience\nKnowledge of sales, operations, and/or underwriting management\nKnowledge of company budget and monthly performance reporting (DVR) proficiency\nKnowledge of applicable state statutes\nKnowledge of all Associa operating systems and programs preferred\nKnowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at an expert level\nKnowledge of conflict resolution techniques at an expert level\nProject management at an expert level\nSelf-motivated, proactive, detail oriented and a team player\nProfessional customer service skills\nTime management and time critical prioritization skills\n
\n

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.