Responsible for directing the operation of a Walgreens Local Specialty Pharmacy, and accountable for improving unit sales, profits, and image through the overall development and protection of store assets, the selection, training, and development of personnel, and proper service to patients. Responsible for building relationships, overseeing the clinical management of patients, and growing the business at the site. Performs all duties of the Pharmacy Manager in their absence.
 Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).Responds to patient inquiries and complaints in a timely manner and answers questions to ensure a positive patient experience.Connect with patients by responding to special needs and proactively offering services.Patient/Clinical ManagementCollaborates with providers to determine appropriateness of therapy. Educates patients with empathy on effective medication administration and expectations, side effect mitigation, and the importance of adherence. Regularly follows up with patients during the time of refills.Enrolls and follows patients through clinical management programs.Oversees the enrollment of patients with assistance programs, such as Chronic Disease Fund, confirming patient eligibility and all required reporting and documentation.Responsible for ensuring compliance of team members regarding the documentation of patient management in the appropriate systems.Fully abides to all compliance policies inclusive of participating in the billing and submission of claims to government- sponsored health care programs, including Medicare, Medicaid, and all other third-party payers, as well as the facilitating of prior authorizations on behalf of prescribers.Works with the Pharmacy Manager toward the success of the pharmacy operation (scheduling, customer service, and in stock) and maintains a working knowledge of the pharmacy function.Directs the operation of the store (front-end and pharmacy departments).Improves prescription numbers, pharmacy sales, profit, and image through the accurate filling of prescriptions, and by providing courteous and efficient service to patients, prescribers, pharmaceutical manufacturers, payers, and health systems.Provide direction to ensure pharmacy department procedures and practices comply with federal and state regulations and guidelines. Also ensures compliance with internal regulatory bodies and contracts with payers and pharmaceutical manufacturers (BOP, DEA, Medicare, accreditation bodies, compounding, FDA, etc.).Complies with all federal and state laws and regulations and Company policies governing all drugs and products; maintains required records, documentation, and reports. Ensures completion of all required reporting.Assures accurate and timely reporting of inventory for limited distribution drugs (LDD) when required (daily, weekly, and monthly).Recommends and implements asset protection controls and procedures to identify and minimize profit loss.Improves and maintains store condition, maintenance, and appearance for the safety, health, and well-being of patients and team members, and ensures adherence to applicable government regulations and laws.Controls the store's safe and "bank," including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management.Assures proper operation and maintenance of pharmacy department systems and equipment.Maintains awareness of third-party pharmacy business opportunities and assures proper administration and implementation of third-party pharmacy systems and procedures to lessen payment rejections. Resolves third-party rejection problems promptly and resubmits rejected claims for payment promptly.Manages and attains inventory budgets to include selecting and ordering new, promotional, and permanent merchandise; keeping stores in stock, and liquidating overstocked, slow-moving, and/or old store merchandise.Daily Planning and ExecutionSchedules employees so that there is adequate coverage for all areas.Implements store organization through proper hiring and placement, scheduling of work, assignment of responsibility, and delegation of authority.Coordinates and organizes pharmacy department daily schedule of activities.Prepares, submits, and files various reports and records required by the Company and various government agencies.Business PlanningResponsible for developing the business plan to grow the business at the site and within Walgreens working with the District/Region leadership. Pursues opportunities to grow Walgreens market share at the site and within Walgreens Enterprise via other business opportunities.Specific to Health System Pharmacy locations: Responsible for collaborating with internal strategic account management to deepen the relationship with the health system for overall growth of business at the site and within Walgreens.Maintains and improves performance of department through the building of employee morale and motivation, rewards employees, and addresses employee complaints where appropriate, and uses Constructive Discipline policies of Company to discipline, suspend, terminate, or effectively recommend the same. Utilizes Constructive Discipline policy to ensure compliance with state and federal laws by pharmacy department personnel.Assures EEO compliance through equity, consistency, and fairness; prevents workplace harassment; upholds the Open-Door policy assuring no retaliation; communicates openly and honestly to employees.Manages staffing by planning for and scheduling appropriate hours in adherence with budgeting guidelines. Directs and attains payroll budget and controls use of overtime.In the absence of, or alongside the RXMO, supervises pharmacy department team members to assure performance of required functions and adherence to Company policies and procedures. Ensures proper licensure of all pharmacy department personnel. Confirms pharmacy department employees are trained in all required functions regarding payer and pharmaceutical contractual requirements (adverse event reporting, data and inventory reporting, clinical management). Reaffirms with all pharmacy department personnel, regularly, their obligations regarding prescription dispensing only in good faith.Ensures proper licensure of all pharmacy department personnel. Confirms pharmacy department employees are trained on all required functions regarding payer and pharmaceutical contractual requirements (Adverse event reporting, data and inventory reporting, clinical management).Enforces all Company policies and procedures. Upholds federal, state, and local labor and employment laws.Develops team members through orientation, training, establishment of objectives, communication of rules, and constructive discipline, while building employee morale, motivation, and loyalty.Identifies and develops team member’s abilities in preparation for promotional opportunities and to meet the changing needs of the Company.