**Job Description:** The primary role is to develop the Medical Assistant Teams and Medical Assistant Leads at SCL Health Medical Group Clinics with a focus on workflows, protocols and team building and development. This role will strongly collaborate with the Clinic Managers and partner with Process Improvement, Ambulatory Informatics, Pharmacy and other system resources. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for development and coaching of Medical Assistants (MA) Responsible for developing MA and MA lead clinic orientation and training materials. Maintain accountability with lead MA to accomplish orientation, education and training of MA staff Coach providers and MAs on building trusting work relationships that maximize patient centered care Act as a Subject Matter Expert for the MA Scope of Practice Make quality improvement recommendations by observing work flows, studying, evaluating and redesigning processes Responsible for execution of MA role in pharmacy guidelines including vaccine administration process, controlled substances, CLIA (Clinical Laboratory Improvement Amendments) proficiency and general medication safety practices Responsible for identifying, creating, implementing and standardizing necessary MA protocols Participate in clinic QI (Quality Improvement) meetings to support MA driven measures (for example, measures that rely on inreach) and actively participate in clinic process improvement projects that focus on the MA role Participate in the interview process by providing guidance to lead MAs Promotes mission, vision, and values of SCL Health, and abides by service behavior standards. Performs other duties as assigned. **Minimum Requirements** + Graduation from an accredited School of Nursing is required. + ASN required. + Current license as a Registered Nurse in the state of practice is required. + Current Basic Life Support for Healthcare Providers (BLS-HCP) course completion card from the American Heart Association is required. + Experience working as a Registered Nurse at least 2 years **Preferred:** + Bachelor’s of Nursing + Preferred: 3+ years of clinical nursing experience. + Primary care nursing &/or Specialty care experience preferred. + 1+ years of leadership/management including process improvement and change management experience. **Physical Requirements:** **Location:** Billings Medical Group **Work City:** Billings **Work State:** Montana **Scheduled Weekly Hours:** 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $36.35 - $54.53 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. All positions subject to close without notice.