Job Purpose:  
This is a professional position that is responsible for the intervention and assessment of psychological, medical and social needs of adults in crisis.  This position is a part of a community based, recovery-oriented team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC.     

Essential Job Functions:

Work with police, family members and other service providers to intervene in and manage the acute crisis phase of adults seen at the CRC. Assess the medical needs of adult individuals brought to the CRC who are in immediate psychiatric distress.  Assessments will be strength based while identifying immediate physical health concerns, psychiatric concerns, as well as social factors that contribute to the mental health crisis status. Triage individuals needing a higher level of care to the appropriate services. Intervene in a medical emergency per protocol. Engage the individual in the process of determining personal needs and wants, strengths, and intervention strategies that may lend itself to resolution of the mental health crisis.  Link individual with appropriate services in the community that address the underlying causes of the mental health crisis.   Provide supportive follow up that ensures smooth access to and procurement of services in the community. Participate in collaborative team meetings, which identify strategies that address ongoing consumer concerns.     Develop and maintain positive working relationships with other service providers in the Milwaukee area.  Serve as liaison with other collaborative medical professionals. Collect, maintain and synthesize data that will assist in evaluating the quality of service delivery and overall program evaluation.       Participate in collaborative team meetings designed to evaluate ongoing program operations, and address team member concerns. Provide community education regarding crisis management and the mental health service industry. Perform duties as delegated under DHS 34 of the State Statutes in relation to psychiatric emergencies. Ensure consumer medications are secured and RN observes self-administration of medication.   Educate consumers and new team members on medication side effects, as well as the policy and procedure for medication management.  Maintain educational and policy materials in clinical field manuals. Write and review consumer incident reports and ensure proper follow-up.  Ensure Director receives a copy of all incident reports.  Collaborate in the development of policy related to health issues within WHCG agency. Maintain consistent oral and/or written communication with the CRC Director including regular program status reports. Will attend and participate in in-service trainings, seminars and conferences as required. Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.