As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
RN Navigator – Spine and Neurosurgery
Responsible for supervising and overseeing the care transformation initiatives of the Spine and Neurosurgery service line. Responsible for identifying, developing, planning, organizing and implementing current and future transformation strategies to optimize the quality, efficiency and cost containment of care delivered throughout the continuum.
Required Qualifications:
Education:
Bachelor’s degree required
Master’s degree preferred
Experience:
Minimum of 3 years’ clinical experience
Background in spinal services, quality management, public health or care management
Licensure, Registration or Certification:
Current RN licensure with South Carolina State Board
Background in LEAN or Six Sigma practices preferred
Position Responsibilities:
Care coordination and communication amongst providers and clinical staff of comprehensive spine program, including, Ortho, Neuro Sx, Pain Mgmt, and Therapies.
Schedule patients and address clinical questions, ensuring they are matched with the appropriate provider (surgical or non-surgical based on history and protocols).
Provide patients with a direct contact on their after-visit summary for any clinical questions related to procedures or MRIs, referring them to specific providers as needed.
Manage spine and neuro-surgery ED referrals and route them to the correct providers.
Track all patients via an ongoing Epic work queue and regular follow up to ensure appropriate continuity of care.
Manage procedure and MRI follow-ups, contacting patients to schedule follow-ups with respective providers
Schedule patients with their established spine providers if they had prior care within BSMH.
Managed work queues and contacted patients within 24 hours of receiving a referral.
Collaborate with department staff to complete tasks, update records, document, chart, and schedule follow-up with patients
Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com