At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Job Summary** Manages the workflow of the Cath/PCI patients, in conjunction with the physicians, nursing staff, clinical support personnel, and administrative leadership. Position is responsible for acting as a patient liaison for the program, overseeing all patient-related clinical activities and requirements that parallel procedural operations. Works with physicians, referring physician offices, advanced practice providers, and other clinical personnel to manage the post-procedure activities for the Cath/PCI patients. Oversees all aspects of their respective specialty clinic, including database data entry, statistical reporting, and quality tracking activities. Performs program quality assessment and reports findings to the physicians and administrative team. **Essential Functions** Oversees all efforts related to guiding patients and families through the Post PCI education; acts as a patient liaison and, working with the clinicians and staff to ensure patient has education. Oversees the scheduling of appointments and diagnostic studies; enrolls patients in clinical databases and studies, as deemed appropriate. Manages all aspects of the database(s), including data entry, data review and dissemination, and data/statistical reporting functions. Works with data abstraction team to ensure seamless workflow for quality measures. Performs program quality assessment checks, audits, and reviews; develops and drives initiatives to eliminate barriers to care. Establishes processes and standards that ensure consistent and optimal patient navigation. Works with adjacent departments to ensure safe patient care. Plans and develops patient-centered programs; reinforces patient education and directs patients and families to available resources and support services. Supports Staff education initiatives that focus on safe patient recovery and care. Recommends and implements program guidelines; develops the required tools and materials to coordinate the patient care sequence. Attends relevant conferences and meetings. Keeps abreast of current literature and keeps current on industry practice standards. Delivers on our Promise by always demonstrating excellent patient experience behaviors. Always conveys compassion and respect for the patient/customer and co-worker. Consistently delivers the best service experience utilizing the 5 Foot/10 Foot rule, Messages of Caring Out Loud, AIDET, iCare, and other Mercy Health customer experience tools and behaviors. (Note: Failure to perform satisfactorily in this essential function will block incumbent from a satisfactory performance evaluation rating.) **Requirements** Education Minimum 2 yr Nursing degree Preferred: Bachelor Science Nursing Ohio Registered Nurse License American Heart Basic Life support CPR **Qualifications** 3-5 years of cardiac experience in a direct patient care environment. computer experience (Microsoft Applications). Cardiovascular Nurse Certification is preferred or intention to obtain. In depth knowledge of specialty area. Demonstrates self-directed excellent communication and customer service skills. Able to analyze/interpret data and relate results to the clinical performance of the specialty area. Knowledge of clinical databases and database mechanics Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com