Employment Type:Part timeShift:Day Shift

Description:MUST LIVE LOCAL and have work experience in a primary care setting.

Hybrid Remote perdiem position to cover PTO hours.

Office Hours are Monday- Friday days (this may change to meet the needs of the organization).

Schedule is sent out monthly

During orientation/training the colleague would be required to be present in the Cicero office (5586 Legionnaire Drive, Cicero, New York)

New York State RN Licensure is Required

The colleagues would be expected to follow the Trinity Remote Work policy and Remote Work agreement. Accountability guidelines would include the following:
- If colleague is unable to remote in, they would need to come into the office to complete their assigned shift
- Productivity monitored on a daily basis-once oriented the colleague should be able to answer 25-30 calls per day.

In order to work remotely the colleague must be in good standing with the SJH Attendance policy. (Attendance bank above 3 credits and without written or verbal notice).

JOB SUMMARY:  Implement, support, and maintain the mission of St. Joseph’s Physicians Primary Care, to deliver quality, accessible healthcare with compassion and service excellence.

The Triage Nurse performs telephonic clinical assessment and health education across the life span, determining appropriate disposition and follow up plan of care.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for the management of incoming calls from patients, assessing their needs and providing appropriate clinical responses within their scope of practice.

Perform a systematic, comprehensive assessment of the patient to determine the urgency of patient symptoms and recommend the proper level of care required Ability to make critical independent decisions related to the clinical information received from patients during triage and prioritize appropriately Provide professional advice, education and options based on assessment and clinical judgement within scope of Practice Act as a clinical liaison for patients, families and other members of the patient care team, escalating patient issues as needed Accurately documents pertinent information for all calls Assists Call Center with clinical questions, as needed

ADDITIONAL DUTIES:

Obtain pertinent Medical Records from other facilitiesAssess patients for any immediate care needs and redirect to appropriate care team/providersParticipate in team meetings and offers feedback to/from staff and providersMaintain a safe, clean and neat environment for patients and personnelDemonstrate adaptability and accept change in a positive mannerReadily assists other staff members upon completion of assigned dutiesAssists in orienting and training new colleaguesResponsible for keeping up to date on corporate communications such as email and internal network such as the NY BEA, SJEN, etc.Responsible for completing and maintaining all required training relative to job functionAct as a role model to all employeesUnderstands and exemplifies a strong adherence to professional code of conduct, departmental policies and procedures.Follow all policies and procedures mandated by St Joseph’s Physicians and the governing bodies regarding HIPAA and OSHA.Abide by the policies and procedures set forth in the St Joseph’s Health Employee Handbook.Perform other duties and responsibilities as required or requested.

KNOWLEDGE, SKILLS AND ABILITIES:

Excellent communication and organizational skillsStrong customer service skills, including active listening, empathy, respect, restatement and the use of open-ended questionAbility to multi-task and adapt to shifting prioritiesProficiency in making critical independent decisions and prioritize appropriatelyAbility to document in electronic health records thoroughly and appropriatelyKnowledge of office workflows and interoperabilityDemonstrate ability to work independently and as a teamMaintain high degree of discretion when dealing with confidential informationDetail oriented and self-motivated

EDUCATION AND EXPERIENCE:

Current license or valid permit to practice in the State of New YorkCurrent Basic Life Support certificationExperience working with patients with chronic medical conditionsDemonstrates ability to communicate and form working relationships with individuals at all levels of the organization

PHYSICAL DEMANDS:

Will require ability to stand, sit, bend, twist, squat and reach.  Some lifting is required.

WORK ENVIRONMENT AND HAZARDS:

Category 1- Duties performed routinely require exposure to blood, body fluid and tissue.

Pay Range: $33.00 - $45.70

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.