Responsible for maintaining the patient registration process for the organization. Obtains medical records, consent and insurance forms and other documentation from patients in an orderly manner. Registers the appropriate forms and scans into the medical record system as per department protocols. Job Function 01: Greets all patients/visitors promptly and courteously. Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. Respects the patient’s right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. Utilizes paging system, phone systems, and VOCERA. Acts as a liaison between patients, families, visitors, physicians and nursing staff. Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. Assures all patient related information is secured. Escorts family member to appropriate area for visiting as directed by RN. Fosters a positive and pleasant environment, which promotes our shared values and healing culture. Demonstrates PRIDE in all interactions. Remains updated on organizational standards in order to maintain role efficiency. Job Function 02: Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner. Establishes correct medical record number via search using Social Security number and/or other established search methods. Accurately keys in and verifies registration information into the system. Assures patient types are correct in system. Verifies ICD-10 codes. Determines Coordination of Benefits (COB) for multiple insurances. Completes Medicare questionnaire for all Medicare patients. Follows established Medicare in-patient only process for identified cases. Establishes accounts via registration forms and/or transferring facilities documents. Photocopies/scans insurance cards and government issued photo identification utilizing media manager. Prepares patient ID bracelet verifying accurate patient information and applies to patient. Follows AHS downtime procedure when applicable. Collects necessary deductibles/copays following established procedure. Provides information to patient regarding deductible/copay. Job Function 03: Precepts/mentors new registrars/ Unit Associates as requested. Demonstrates ability to multi-task and prioritize to meet the needs of the department. Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application. Reviews and scans additional documentation into media manager. Maintains logs for refrigerator temperatures. Participates in cost containment measures by appropriate utilization of supplies/resources. Responsible for maintaining and tracking broken equipment log. Calls bedded units for patient transport to the ORs. Contacts the Help Desk with IT assistance as needed. Restocks supplies and nourishments. Discards expired supplies and nourishments. Cleans and prepares stretchers for the pre-op bays. Picks up PCAs and any additional runs as needed. Dismantles charts and assures all documentation/forms are on chart. Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services. Ensures daily BCA checklist is completed. Maintains competency in use of all applicable information systems. Job Function 04: Consistently responds to patients/families in a courteous, timely and positive manner. Maintain accurate information within the patient tracking board. Consistently respects the patients’ rights to privacy and dignity. Consistently respects the patients’ rights to confidentiality according to HIPAA guidelines. Fosters a positive and pleasant environment, which promotes our AHS shared values. Required: 1. High School Diploma or equivalent. 2. Epic Certification. Preferred: 1. Associate's Degree in Healthcare, Business Administration or related field. 2. Experience in a Health Care Facility, Hospital System or relevant area 3. 0-3 years of experience in Patient Registration, Admissions or relevant area. #LI-JS1 ABOUT US At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include: + Morristown Medical Center, Morristown, NJ + Overlook Medical Center, Summit, NJ + Newton Medical Center, Newton, NJ + Chilton Medical Center, Pompton Plains, NJ + Hackettstown Medical Center, Hackettstown, NJ + Goryeb Children's Hospital, Morristown, NJ + CentraState Healthcare System, Freehold, NJ + Atlantic Home Care and Hospice + Atlantic Mobile Health + Atlantic Rehabilitation We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners. We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades: + 100 Best Companies to Work For ® and FORTUNE® magazine for 15 years + Best Places to Work in Healthcare - Modern Healthcare + 150 Top Places to work in Healthcare - Becker's Healthcare + 100 Accountable Care Organizations to Know - Becker's Hospital Review + Best Employers for Workers over 50 - AARP + Gold-Level "Well Workplace": Wellness Council of America (WELCOA) + One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine + One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine + Official Health Care Partner of the New York Jets + NJ Sustainable Business EEO STATEMENT Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.