Responsible for maintaining the patient registration process for the organization. Obtains medical records, consent and insurance forms and other documentation from patients in an orderly manner. Registers the appropriate forms and scans into the medical record system as per department protocols.

Job Function 01: Greets all patients/visitors promptly and courteously. Consistently responds to patients/family requests in a courteous, positive and timely manner that reflects confidence and compassion. Respects the patient’s right to privacy, dignity and confidentiality in accordance with HIPAA guidelines. Answers the telephone promptly stating name of department as well as their own and directs calls as needed utilizing proper telephone etiquette. Utilizes paging system, phone systems, and VOCERA.  Acts as a liaison between patients, families, visitors, physicians and nursing staff. Provides updates to family members waiting, maintaining HIPAA guidelines related to disseminating medical information. Assures all patient related information is secured. Escorts family member to appropriate area for visiting as directed by RN. Fosters a positive and pleasant environment, which promotes our shared values and healing culture. Demonstrates PRIDE in all interactions. Remains updated on organizational standards in order to maintain role efficiency.

Job Function 02: Registration of Patients Criteria. Completes registration process for all patients in perioperative surgery in a timely manner. Establishes correct medical record number via search using Social Security number and/or other established search methods. Accurately keys in and verifies registration information into the system. Assures patient types are correct in system. Verifies ICD-10 codes. Determines Coordination of Benefits (COB) for multiple insurances. Completes Medicare questionnaire for all Medicare patients. Follows established Medicare in-patient only process for identified cases.  Establishes accounts via registration forms and/or transferring facilities documents. Photocopies/scans insurance cards and government issued photo identification utilizing media manager. Prepares patient ID bracelet verifying accurate patient information and applies to patient. Follows AHS downtime procedure when applicable. Collects necessary deductibles/copays following established procedure. Provides information to patient regarding deductible/copay.

Job Function 03: Precepts/mentors new registrars/ Unit Associates as requested. Demonstrates ability to multi-task and prioritize to meet the needs of the department. Demonstrates responsibility for ordering necessary forms/stationary via appropriate software application. Reviews and scans additional documentation into media manager. Maintains logs for refrigerator temperatures. Participates in cost containment measures by appropriate utilization of supplies/resources. Responsible for maintaining and tracking broken equipment log.  Calls bedded units for patient transport to the ORs. Contacts the Help Desk with IT assistance as needed.  Restocks supplies and nourishments.  Discards expired supplies and nourishments. Cleans and prepares stretchers for the pre-op bays. Picks up PCAs and any additional runs as needed.  Dismantles charts and assures all documentation/forms are on chart. Completes appropriate chart completion form and attaches to patient chart prior to sending chart to Health Information Services.  Ensures daily BCA checklist is completed.  Maintains competency in use of all applicable information systems.

Job Function 04: Consistently responds to patients/families in a courteous, timely and positive manner. Maintain accurate information within the patient tracking board. Consistently respects the patients’ rights to privacy and dignity. Consistently respects the patients’ rights to confidentiality according to HIPAA guidelines. Fosters a positive and pleasant environment, which promotes our AHS shared values.