Job Description

Job Summary 

The ER Registrar is responsible for managing patient intake and registration processes in the Emergency Room. This includes gathering and verifying personal, insurance, and medical information, ensuring the accuracy and confidentiality of records, and providing excellent customer service to patients and their families. The ER Registrar plays a critical role in facilitating smooth operations within the emergency department by ensuring timely and accurate registration, assisting patients, and supporting the healthcare team. 

Essential Functions

Greets patients and families in a professional and compassionate manner, ensuring a positive first impression. Registers patients for emergency services, obtaining all required personal, insurance, and medical information. Verifies patient identification and insurance details, making necessary updates to patient records as needed. Obtains patient's or appropriate family members' signature on all necessary consent authorization forms, explaining each consent prior to it being signed. Verifies insurance coverage and eligibility, ensuring that all necessary information is captured for billing purposes. Collects patient co-pays or deductibles when applicable and inform patients of financial obligations. Assists patients with understanding insurance requirements and assist with resolving insurance-related questions. Carefully documents on all forms if the patient is unable to sign the consent authorization forms or why a family member signs the forms and has nursing sign off if the patient is unable to sign. Verifies insurance and identifies the proper insurance plan codes to ensure accurate and prompt payment. Compiles the necessary paperwork to ensure quick retrieval and processing of the patients visit. Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay. Notifies department or physicians or the patient's arrival. Follows up with the physician or ancillary department if the patient is left waiting for an extended period of time. Maintains communication with key personnel during emergency codes and alerts the facility when emergency plans are in place. Performs other duties as assigned. Complies with all policies and standards.

Qualifications

H.S. Diploma or GED required Post-secondary education or training in medical office administration or healthcare administration preferred 0-2 years of customer service experience required 0-2 years experience in a healthcare setting, particularly in patient registration preferred

Knowledge, Skills and Abilities

Strong interpersonal and communication skills with the ability to interact effectively with patients, families, and healthcare staff. Attention to detail and accuracy in data entry and record-keeping. Ability to handle confidential information with discretion and in compliance with HIPAA regulations. Ability to remain calm under pressure and handle stressful situations in a professional manner. Strong organizational skills and ability to manage multiple tasks in a fast-paced environment. Proficiency in using office equipment and computer systems, including EHR software, Microsoft Office Suite, and telephone systems. Medical terminology and coding knowledge preferred.