**Description** Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve. Summary: The Patient Access Representative is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner. This performance must meet the departmental/organizational driven outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections. Responsibilities: RESPONSIBILITIES AND SCOPE • Greets and incorporates patients and families into our system of care, ensuring positive customer service though demonstration of a caring, professional, and helpful disposition. • Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. • Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. • Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services • Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients. • Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance • May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients PARDEE Other information: High school graduate or equivalent Previous Registration and/or Insurance Verification is preferred Must complete EPIC Cadence and Prelude training & must pass exam upon completion of training Proficiency in computer skills, including Microsoft Office Customer-service oriented and proficient in written & oral communications. Modeling the Carolina Care behaviors in every interaction while providing exceptional service to our patients Familiarity with medical terminology and a clinical setting 01.9050.0227 **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Pat Acct Work Type: Full Time Standard Hours Per Week: 40.00 Work Schedule: Day Job Location of Job: PARDEEHOSP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.