**Overview** Hello Humankindness (https://hellohumankindness.org/) Arizona General Hospitals provide quality health care to patients and communities in and around Glendale, Arizona. We are part of CommonSpirit Health which operates 139 hospitals and more than 1,000 care sites across 21 states, making our services accessible to nearly 1 in 4 U.S. residents. If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us. _For the health of our community ... we are proud to announce that we are a tobacco-free campus._ **Responsibilities** The Registrar Lead at a fast-paced hospital is responsible for overseeing the registration process, ensuring the efficient and accurate collection of patient information at the point of entry. This role involves managing a team of registrars, providing training and support, troubleshooting issues, and ensuring compliance with hospital policies and regulatory standards. The Registrar Lead is instrumental in maintaining a smooth workflow in a high-pressure environment, collaborating with various departments, and addressing patient inquiries with empathy and professionalism. Additionally, the role requires continuous improvement initiatives to enhance patient experience and operational efficiency. + Courteously and professionally greets patients. + Obtain accurate demographic insurance information. Correctly code and verify insurance coverage. + Collect estimated patient responsibility or screen patient for assistance programs. Provide assistance to patients presenting or calling with billing questions. + Process medical records requests. + Train new staff. + Prepare monthly paperwork for scanning. + Prepare bank deposits. + Audit patient charts for accuracy. + Maintain consistent communication within the department. Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. **Qualifications** **Minimum:** + High School Diploma/GED or Official Transcripts + (1) year of recent medical office, hospital registration, or banking experience + (2) years of Customer Service experience + American Heart Association-issued BLS card + Medical terminology, insurance verification, schedule maintenance **Preferred:** + Associates Degree + (1) year of Management, Supervisor, or Lead experience + Service recovery and Conflict resolution **Pay Range** $18.00 - $22.42 /hour We are an equal opportunity/affirmative action employer.