Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

This Opportunity:The primary responsibilities of the Registration Coordinator are registering new individuals and updating established individuals information in agency's electronic medical record. Perform a variety of administrative tasks to ensure that individaul's demographic, financial and mandated information is accurate based on available information, while providing individual and/or family members with required regulatory informational documents regarding their visit or admission.

What You'll Do:

Processes paperwork for new clients efficiently and in accordance with protocols.

Enter and update new and established individuals information in electronic health record, verify insurance coverage, obtain authorizations as needed, and collect co-pays.

Collect appropriate copays and payments on accounts, coordinating with billing department on collections and balancing payments as needed.

Adhere to established procedures for appointment scheduling, registration, and data entry in electronic health record for patients. 5. Manage telephone, fax, and e-mail requests in a timely and organized manner to ensure effective communication and excellent customer service.

Schedule assessment with person desiring supports/services and enter information into appropriate staff schedule.

Ensure appropriate notification is sent to the assessing staff as required.  

Complete new and updated MCO enrollments for individuals to reflect accurate payor source to ensure payment recoupment. 

Maintain trainings as required and requested.

Demonstrate knowledge of emergency procedures and assist in crisis situations.

Demonstrate knowledge of and comply with all agency policies and procedures.

Complete all other relevant responsibilities as assigned by the supervisor.

Driving and travel may be required

Education We're Looking For:High School Diploma (Required)

Certifications We're Looking For:

Experience We're Looking For:Medical Office Setting Experience

Schedule:Monday-Friday (8:00am-5:00pm). This is a remote/home-based position.

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.