POSITION SUMMARY

The Medicare Client Strategy Senior Manager is accountable for and provides leadership to a team of Medicare Strategists and is responsible for contributing to and driving the team strategy to ensure continuous improvement and enhancement of the support model. S/he provides leadership and strategic direction in executing product adoption and sales support in collaboration with account teams to support our Medicare clients. This client-facing position will take a lead role in supporting current clients.  This involves using extensive Medicare knowledge to support product development, manage work plans, perform data analysis, as well as work cross functionally with research, sales and account management, client and patient services and other functional areas as needed. This position serves as the primary contact for all Medicare strategic initiatives and market development. The Medicare Client Strategy Senior Manager plays a critical role in the interpretation of all CMS guidance and regulation, client retention, and overall client satisfaction within the Medicare line of business.

In addition, the individual will interface with health plan clients to achieve Star Ratings targets for their Medicare line of business.  

This position requires the following core skills to be successful:

Executive Presence

Medicare Expertise

Communication

Relationship Management 

Strong strategic thinker and self-starter

Medicare Expertise

Master level presentation skills 

Ability to work in a dynamic business environment 

Ability to work well with all types of management styles 

ESSENTIAL FUNCTIONS

Mentor, coach, and lead a team.

Coordinate with cross functional partners to provide support for sales and account management and Express Scripts clients.

Assist Account teams in presenting upsell or renewal related to the applicable Medicare products.

Develop selling strategies that help differentiate Express Scripts in the marketplace and align our interest with those of our clients and their members.

Deliver market message and training to account teams and clients about market opportunities.

Demonstrate leadership within the team and department to help motivate and grow employees.

QUALIFICATIONS

Bachelor’s degree in related field

5-7 years of related experience

Strong knowledge of the PBM industry and Government Regulated Programs such as Medicare, Medicaid, Marketplace

Strong communication skills, including presentations and documentation

Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies

Demonstrated ability to research, analyze, handle multiple projects and clients at once and prioritize to meet deadlines required

Ability to work towards specific deliverables within an environment of tight deadlines

Excellent customer service skills required

Strong ability to lead, influence, and execute

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.