Summary:

The Regulatory Compliance Manager is responsible for the development and implementation of the Regulatory Compliance Testing program. The Regulatory Compliance Manager, at the direction of the VP, Regulatory Change Management, will lead in the creation of compliance monitoring reports and loan level testing to ensure compliance with applicable federal, state, and investor/agency rules and regulations.

Essential Job Duties and Responsibilities:

Assists in the development and maintenance of the Company's compliance monitoring and testing activities. 

Ensures monitoring and testing activities are completed accurately and timely based on pre-defined schedules

Keeps abreast of relevant consumer protection laws, regulations and supervisory guidance, as applicable.

Re-evaluates the inventory of compliance monitoring and testing activities for updates, enhancements, and/or construction.

Prepares and communicates compliance reports/summaries including concerns, trends, and recommendations based on the results of compliance monitoring and testing activities.

Reviews translated borrower communications including letter correspondence, scripts, and/or documents.

Acts as a subject matter expert within the Regulatory Compliance team.

Partners with key stakeholders to remediate any concerns, trends, or recommendations identified in compliance monitoring and testing activities.

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Proficiency in consumer protection laws and regulations governing mortgage servicing

Excellent verbal, written and interpersonal communication skills

Strong analytical skills with high attention to detail and accuracy

Ability to articulate complex concepts in a clear manner

Highly prefer the incumbent to be fluent in the Spanish language and experienced in translating consumer communications from English to Spanish.

Education and/or Experience:

High School’s Degree from a Four (4) year College or University and Two (2) to Four (4) years of training experience or equivalent combination of education and experience required

Bachelor’s Degree from a Four (4) year College or University and minimum of Five (5) years of experience or equivalent combination of education and experience preferred.

Experience as a compliance auditor, senior compliance auditor/consultant, or testing experience

Experience with Sagent and/or LoanServ

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.